Process Automation Manager

The Mission

You’re the bridge between messy manual operations and sleek, automated systems. You start first by understanding the business: the workflows, the bottlenecks, the “why” behind every process. Then, armed with the right tech, you streamline, automate, and make operations run smoother than ever.

This role is all about turning ideas into impact. You’ll design processes, implement solutions, and build the tools that make life easier for everyone – without waiting for perfect requirements or a roadmap from someone else. Autonomy? Absolutely. Broad ownership? Totally.

• Analyze operational workflows across all teams (Finance, Payroll, VO, Customer Operations, etc.), identify inefficiencies, and design better processes.

• Implement automation, scripts, integrations, and internal tools to reduce repetitive work.

• Build scalable solutions that work today and grow with the business.

• Work with incomplete or evolving requirements – and turn ambiguity into action.

• Ensure systems, workflows, and data are reliable, traceable, and future-proof.

• Be the technical partner for operations teams and leadership, translating business needs into actionable solutions.

Process + Tech

Skills:

• Strong hands‑on experience with automation platforms, CRMs, or operational tooling (Hub Spot, Braze, Make, Zapier, n8n, etc.).

• Practical coding ability in JavaScript/Type Script or Python.

• Experience building integrations, APIs, and maintainable scripts or tools.

• Ability to start from a business/process perspective and implement tech where it actually adds value.

• Comfort building production‑ready solutions without over‑engineering.

Experience & Mindset:

• 5+ years in process automation, business systems, operations engineering, or similar roles.

• Experience in startup or scale‑up environments – thrives in fast‑moving, ambiguous situations.

• Proven track record of improving operations in dynamic, evolving workflows.

• Strong understanding of operational processes (call centers, service teams, case handling, or complex workflows).

Way You Work:

• High autonomy & ownership – you’re the driver of change.

• Comfortable with incomplete, changing, or evolving requirements.

• Able to balance speed, robustness, and scalability.

• Communicates clearly across technical and non‑technical teams.

• You prefer purely administrative process work.

• You rely on engineers for every technical solution.

• You avoid working close to day‑to‑day operations.

Because your work starts with real business impact and ends with smarter, faster operations. You get autonomy, ownership, and the chance to turn messy workflows into smooth‑running systems that make life better for everyone.