Business Analyst

Malvern, PA | New York, NY | Full time |

At Customers Bank, we believe in working hard, working smart, and working together to deliver memorable customer experiences. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. Everyone is encouraged to have personal development plans to reach their highest potential.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We provide dedicated personal service for businesses, professionals, individuals, and families we work with.

We are seeking a talented and experienced Business Analyst to join our Data Management and Analytics team. As a Business Analyst, you will document business, technical, and functional requirements; analyze and wrangle data; provide data-driven insights; analyze business processes; and recommend enhancements to improve organizational performance.

• Lead a cross‑functional team to gather, analyze, and document business requirements related to data, reporting, and analytics initiatives.
• Collaborate with business stakeholders to define key performance indicators (KPIs) and develop metrics that generate revenue, streamline operations, or reduce risks.
• Translate business requirements into technical overviews executable by engineering, reporting, and data sciences teams.
• Perform data discovery and analysis to identify datasets and gaps needed to solve business requirements.
• Proactively identify and propose solutions to challenging data problems and anticipate potential data issues before they arise.
• Facilitate delivery of on‑time data initiatives that meet business requirements.
• Identify and assess potential data quality issues and work with the Data Governance team to implement appropriate controls.
• Conduct thorough data investigations, report defects, identify root causes, and implement effective solutions.
• Provide subject‑matter expertise on the Enterprise data warehouse, its ETL processes, and deliver ad‑hoc data requests or navigation assistance.
• Create, support, and maintain Power
  
  BI reports, semantic data models, and data refresh schedules.
• Stay up to date with industry trends, best practices, and emerging technologies in data analysis and reporting.

• 2 to 3 years of proven experience as a Business or Data Analyst, preferably in the banking or financial industry.
• Experience with banking systems.
• Detail‑oriented mindset with the ability to prioritize and manage multiple tasks in a dynamic environment.
• Strong problem‑solving skills, process facilitation, and project management with critical thinking to resolve business challenges.
• Manages requests/projects with workflow via Kanban boards and updates statuses, due dates, and communication via User Stories/Features/Defects (Azure Dev Ops preferred or similar Jira/Atlassian).
• Self‑starter and resourceful in managing workload and expectations from leadership, stakeholders, and team members.
• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Strong SQL skills for data extraction and manipulation.
• Proven analytical skills with the ability to analyze complex data sets and derive meaningful insights.
• Proficiency in data visualization using Power
  
  BI.
• Proficiency in databases and understanding of data models (Snowflake experience preferred or similar Azure, SQL, Oracle, AWS, Google).
• Excellent communication skills with the ability to effectively collaborate with stakeholders at various levels.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations,” upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.