Desktop Support Technician

* Description
* A customer-focused Desktop Support Technician to deliver hands-on and remote Tier 1-2 technical support in a Microsoft 365-first environment. This role supports end users across Windows devices and Microsoft cloud services, with a strong focus on Outlook/Exchange Online, SharePoint/One Drive, and modern endpoint management using Microsoft Intune and Windows Autopilot.
The ideal candidate thrives in a fast-paced support environment and demonstrates excellent customer service skills. Candidates must be capable of independently managing their assigned workload while actively collaborating with the extended IT team as needed. This is a fully onsite role, requiring consistent punctuality, responsiveness, and presence to support end users effectively.
5 years of experience in desktop support, help desk, or End User Computing (EUC) roles.

* Strong troubleshooting skills with:
oWindows 10/11
oMicrosoft 365 Apps
oCommon endpoint hardware (laptops, docks, monitors, printers)

* Working knowledge of:
oMicrosoft 365, especially Outlook/Exchange Online and SharePoint/One Drive
oMicrosoft Intune device enrollment, configuration, and application deployment basics
oWindows Autopilot provisioning concepts and troubleshooting

* Excellent customer service, communication, and documentation skills.

* Ability to manage multiple tickets and tasks with strong follow-through in a dynamic environment.

* Skills
* Desktop, Support, Windows, Technical support, Help desk, Office 365

* Additional

Skills & Qualifications
* * Provide Tier 1-2 end user support in person, by phone, and remotely.

* Manage incidents and service requests through the ticketing system; prioritize, document, and escalate issues as appropriate.

* Deliver professional, customer-focused support to users with varying technical skill levels

* Support Microsoft 365 applications and services, including:
oOutlook / Exchange Online (profile issues, authentication, add-ins, connectivity)
oSharePoint / One Drive (sync issues, basic permissions, troubleshooting)
oMicrosoft Teams (client- and device-level troubleshooting

* Provision, configure, and deploy Windows devices using Windows Autopilot and Microsoft Intune.

* Enroll devices and apply configuration profiles, compliance policies, and applications.

* Assist with Autopilot registrations, device tagging, and troubleshooting provisioning failures.

* Package, deploy, and update applications; troubleshoot installation issues in Autopilot/Intune builds.

* iOS device support.

* Support user sign-in experiences, including:
.Windows Hello for Business
oMFA-related authentication issues
oBasic account and access troubleshooting

* Provide occasional support for jobsite or field office setups, including:
oNetwork connectivity and peripheral troubleshooting
oConference room and AV support
oTransporting IT equipment when required

* Job Type & Location
* This is a Contract position based out of New Galilee, PA.

* Pay and Benefits
* The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a fully onsite position in New Galilee,PA.

* Final date to receive applications
* This position is anticipated to close on Feb 26, 2026.
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