Client Solutions Analyst

Position: Client Solutions Analyst I hourly
Location: Abington

Client Solutions Analyst I hourly page is loaded## Client Solutions Analyst I hourly locations:
Montgomery County, PAtime type:
Full time posted on:
Posted Todayjob requisition :
REQ-0023083
** Job Details
** Client Solutions Analyst I hourly
** Job Description
**** Summary
* * Handles routine issues such as hardware setup, software installation, and basic troubleshooting. Ensures that end users remain productive by resolving common problems quickly or escalating them when necessary. Emphasizes customer service, communication skills, and building foundational IT knowledge.
This position functions as second-level support for endpoint-related issues, including hardware and operating system concerns.

** Job Duties
*** Respond to helpdesk tickets and provide onsite/remote support.
* Install and configure desktops, laptops, and peripherals.
* Escalate unresolved issues to higher-level support.
* Document all support activities in the ITSM system (e.g. Service Now).
* Communicate effectively with end-users to ensure clarity and satisfaction
** Minimum Qualifications
*** High School Diploma/GED
* Less than 1 year related work experience
* Basic understanding of Windows OS and common enterprise applications, such as Office 365.
* Understanding of ticketing systems (e.g. Service Now) and workflow documentation.
* Ability to diagnose and resolve hardware/software issues efficiently.
* Strong interpersonal skills to provide a positive support experience.
* Work effectively with team members and cross-functional groups during projects.
** Preferred Qualifications
*** Familiarity with Dell desktop and laptop devices
** Physical Demands
** Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use,  patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description

Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
** Work Shift
** Workday Day (United States of America)
** Worker Sub Type
** Regular
* * Employee Entity
** Thomas Jefferson University
** Primary Location Address
** 1200 Old York Road, Abington, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger;

preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students.

, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region.  is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
** Benefits
* *…