Desktop Support Technician

Location: Mount Bethel

Description

We are looking for a skilled Desktop Support Technician to join our team in Mount Bethel, Pennsylvania. In this long-term contract role, you will provide essential support for end-user computing needs, ensuring smooth technical operations. This position is ideal for someone who is detail oriented and excels in troubleshooting, system support, and ticket management.

Responsibilities:

- Deploy, configure, and repair Windows desktops, laptops, and associated peripherals.

- Offer support for software issues, ensuring functionality and resolving technical challenges.

- Manage service desk tickets, addressing approximately 5-7 daily and working through backlog tasks.

- Utilize Jira as a ticketing system for tracking and documenting all completed work.

- Deliver consistent technical support to end users, addressing their computing needs effectively.

Requirements

- Proficiency in Active Directory.

- Experience with Microsoft Windows 10.

- Strong troubleshooting skills for hardware and software issues.

- Familiarity with service desk ticketing systems, such as Jira.

- Knowledge of Microsoft Windows-based systems and environments.

- Ability to manage multiple tickets and prioritize tasks effectively.

- Excellent communication skills for interacting with end users and team members.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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