Account Specialist - Content Syndication

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Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products.

Today, we have more than 3,500 employees across 29 different locations, with a family of brands that also includes Super

ATV and Dayton Parts. Reaching a revenue of $2 billion in 2024, Dorman is publicly traded under the stock ticker DORM,

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

We’re seeking an Account Specialist to join our Content Syndication team. This role is ideal for someone detail-oriented and eager to learn about product content distribution and customer account management. You’ll play a key role in ensuring our customers receive accurate, high-quality product content that drives visibility and sales. This position offers an opportunity to grow into a subject matter expert in content syndication and customer engagement.

This is a hybrid role in our corporate headquarters in suburban Philadelphia (Colmar, PA) with the expectation to be onsite up to two days per week.

• Manage a small portfolio of direct customer accounts, serving as the point of contact for content-related inquiries and issue resolution.
• Ensure timely and accurate delivery of product content to assigned customer systems, following established standards and guidelines.
• Monitor content accuracy and completeness; assist in auditing programs and report discrepancies to the team for corrective action.
• Collaborate with internal teams (Sales, Marketing, Product Management, Master Data) to gather and validate product content.
• Support troubleshooting efforts for syndication issues and elevate complex problems to senior team members.
• Maintain documentation of processes and customer requirements to ensure compliance and consistency.
• Assist in identifying opportunities for process improvements and automation within the syndication workflow.
• Stay informed on basic industry standards (ACES, PIES) and syndication best practices; participate in training sessions as needed.

• Customer service mindset with a proactive approach to problem-solving.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite; familiarity with content management systems is a plus.
• Interest in working with data, including the ability to analyze, validate, and troubleshoot content-related issues.
• Basic familiarity with Microsoft Access or SQL for querying and managing data; willingness to learn more.
• Interest in learning about ACES and PIES standards and content syndication platforms.

• B. S. in information systems, information technology management,business management, supply chain, or similar related discipline.
• 2+ years of business experience.

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The US base salary range for this full-time position is $57,100.00 to $81,200.00. This role is also eligible for a bonus. The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job-related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate.

As a Dorman US contributor, you (and eligible…