Customer Content Specialist

Location:

Yocumtown, PA. Posted: 5/12/2026. Location Name: HSIO-Valley Green

Wage:
Depends on Experience

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales.

We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Amphenol s High Speed IO Connectors and Over Pass Solutions Business Unit is a market leader in high-speed, high-bandwidth interconnect solutions used in servers, storage, networking equipment, and data center infrastructure. Our products enable reliable, low-loss data transmission in some of the world s most advanced IT and Datacom platforms, helping power the technology behind leading Tier 1 OEMs. With global design, sales, and manufacturing teams, we are growing quickly and continuing to invest in our people and products.

This role is a chance to make a real impact as part of a collaborative, fast-moving team within Amphenol s decentralized culture, where ideas are heard, initiative is encouraged, and teams are empowered to make decisions with clear accountability.

The Customer Application Content Specialist is responsible for enabling HSIO Over Pass customers to achieve maximum value from our products and services by supporting a seamless customer journey through high-quality technical education and application enablement. This role designs, writes, and produces clear, accurate, and engaging technical content that helps customers, partners, and internal teams correctly install, handle, operate, and troubleshoot HSIO CN products.

This position owns the development of structured learning assets, including installation manuals, technical documentation, presentation materials, visual guides, and video tutorials. These visual assets include CAD-based and animated learning content, such as 3D animations, used to clearly illustrate product design intent, assembly processes, handling risks, and application best practices—translating complex engineering concepts into practical, easy-to-understand application guidance.

Working closely with Engineering, NPI, Product Management, Quality, and Customer Success Enablement Engineers, the Customer Application Content Specialist ensures all content is technically accurate, visually effective, and scalable for global audiences. Through this collaboration, the role helps identify recurring application and process risk areas and translates field learnings and voice-of-customer feedback into preventive guidance and best-practice content. This role plays a critical part in reducing product misuse, improving adoption, and enhancing the overall customer experience.

ATTRIBUTES

• Technical Curiosity:
  Demonstrates a strong desire to understand how products work and why.
• Clarity & Precision:
  Communicates complex information clearly, accurately, and consistently.
• Quality Mindset:
  Maintains high standards for technical accuracy, consistency, and usability.
• Creative Thinking:
  Applies visual storytelling and modern learning techniques to technical topics.
• Collaboration:
  
  Works effectively with engineering, operations, and customer-facing teams.
• Ownership & Accountability:
  Takes end-to-end responsibility for content deliverables.
• Adaptability:
  Thrives in a fast-paced, evolving product and technology environment.

The Customer Application Content Specialist’s key responsibilities include, but are not limited to:

• Author and maintain technical training documentation, including installation guides, handling procedures, troubleshooting guides, and best-practice manuals.
• Create structured training…