Head of User Experience

SEI is seeking a Head of User Experience, a senior leadership role within our global product organization. As the champion of user‑centered thinking across all SEI businesses, you will define, elevate, and unify the end‑to‑end experience strategy for our clients, advisors, enterprises, and internal users. In this pivotal role, you will lead the vision and execution of SEI’s UX practice—shaping how we understand our users, how we design for them, and how we deliver cohesive, intuitive, and delightful experiences across our entire product ecosystem.

This role requires a bold, strategic thinker who thrives in a fast‑paced, data‑driven environment and can lead through ambiguity and transformation. If you are energized by driving enterprise‑wide impact, championing human‑centered design, and challenging the status quo, we invite you to help shape the future of experience at SEI.

• Champion human‑centered design principles across all SEI product lines by identifying and prioritizing user needs, conducting deep user research, and translating insights into actionable requirements.
• Establish consistent UX standards, frameworks, and best practices to be used across teams and business units.

• Lead, mentor, and inspire SEI’s community of UX/UI designers, researchers, and content strategists, creating a collaborative, high‑performing, and forward‑thinking environment.
• Build and scale an enterprise design organization that promotes shared methodologies, reusable design systems, and cohesive cross‑platform experiences.

• Partner closely with executive leaders, product managers, engineers, strategy, and business owners to align experience goals with broader product and business strategies.
• Influence prioritization, roadmaps, and investment decisions through a clear understanding of user value and experience impact.

• Drive design thinking processes across the enterprise, encouraging experimentation, rapid prototyping, usability testing, and iterative learning.
• Champion innovation by identifying emerging trends, technologies, and experience opportunities.

• Own and refine the enterprise‑wide information architecture and design systems to ensure intuitive, scalable, and repeatable user experiences.
• Ensure experience consistency and accessibility across all SEI digital touchpoints.

• Collaborate with product and strategy teams to assess market opportunities, validate assumptions, inform requirement development, and guide product‑market fit across SEI’s platforms.
• Analyze and benchmark competitor experiences within financial services and adjacent industries.

• Oversee enterprise usability testing programs, synthesizing findings into actionable recommendations and design improvements.
• Foster a data‑driven culture that measures outcomes and experience performance through defined KPIs and continuous learning loops.

• Be the enterprise voice of the user—ensuring client needs, feedback, and pain points influence decision‑making at all levels.
• Translate insights into strategic recommendations that shape the direction of SEI’s products and experiences.

• BA/BS in a related field or equivalent combination of education and experience.
• 8+ years leading large‑scale digital experience initiatives, spanning multiple product lines or divisions.
• Experience with in financial services, including RIA, broker‑dealer, or asset management ecosystems (preferred).
• Proven ability to lead complex, multi‑stakeholder initiatives and drive measurable business outcomes.
• Demonstrated experience leading UX transformation across distributed or siloed teams.
• Deep knowledge of human‑centered design methods and proficiency with UX tools such as Figma, JIRA, Miro, and Adobe XD.
• Exceptional communication, storytelling, and presentation skills, including the ability to influence senior leadership.

• Strategic thinker with strong judgment and a data‑led mindset.
• Pos…