Manager, User Experience & Digital Design

Location: Malvern

The Manager of User Experience and Digital Design leads the end-to-end user experience across our digital ecosystem-from research and strategy through design, implementation, measurement, and continuous optimization. This role translates business objectives and user insights into intuitive, effective digital experiences that drive meaningful results.

This position blends strategic UX leadership with hands on

execution. The ideal candidate is both visionary and practical: able to define a UX strategy, measurement frameworks, and design standards while also rolling up their sleeves to design, prototype, test, and iterate independently.

As a key partner to cross-functional teams, this role ensures that insights, analytics, and business goals are translated into user-centric solutions that increase engagement, improve conversion, and strengthen long-term customer value.

Key Responsibilities

-Own the UX vision and experience strategy across all digital properties, aligning user needs with business objectives through research, journey mapping, and information architecture.

-Lead qualitative and quantitative user research initiatives and translate insights into clear, actionable design recommendations.

-Define UX success metrics and drive continuous optimization through performance analysis, experimentation, and iterative

improvement.

-Design end-to-end digital experiences across browsers and devices, including wireframes, prototypes, user flows, and high-fidelity visual designs-ensuring usability and brand consistency.

-Contribute to and evolve design systems, patterns, and UX standards across platforms.

-Partner closely with marketing, analytics, and development teams to ensure high-quality implementation within CMS and other

digital environments.

-Manage, mentor, and support a junior UX team member, fostering growth, skill development, and best-practice adoption.

-Balance multiple initiatives in a fast-paced environment while maintaining strong attention to detail and design quality.

-Stay current with emerging UX, digital, and technology trends and apply them thoughtfully to enhance user experiences.

Bachelor's degree in Digital Design, UX, Human-Computer Interaction, Graphic Design, or a related field - or equivalent practical experience.

-5-7 years of experience in user experience and/or digital product design with demonstrated ownership of measurable

business outcomes.

-Proven ability to translate user research, analytics, and business requirements into intuitive, high-performing digital

experiences.

-Experience defining UX success metrics and driving continuous optimization through testing and experimentation.

-Strong expertise in information architecture, interaction design, behavioral design principles, and accessibility best practices.

-Advanced proficiency in modern design and prototyping tools (e.g., Figma, Adobe Creative Cloud, Miro or similar).

-Experience working in CMS-driven environments; familiarity with Drupal or similar platforms preferred.

-Experience collaborating in Agile/Scrum software development environments.

-Familiarity with digital analytics platforms (e.g., GA4, Hotjar or comparable tools) to inform design decisions.

-Working knowledge of HTML and CSS is a strong plus.

- Experience with tools such as Salesforce Marketing Cloud is a plus.

-Self-directed, adaptable, and comfortable operating in a lean, fast-paced environment.

Through the responsible development of innovative and sustainable building products,

Certain Teed,headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name Certain Teed.

Today, Certain Teed is a leading North American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall and ceilings. A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, Certain Teed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.

Saint-Gobain provides equal…