IT Support Specialist -Colmar, PA

Century Cabinetry, Inc. has an excellent opportunity for an IT Support Specialist to join our IT team. Play a key role in supporting our enterprise systems, maintaining data integrity, and enabling efficient reporting/analytics. This role is ideal for someone who enjoys solving technical challenges, working collaboratively across departments, and contributing to the smooth operation of business‑critical systems.

• Help Desk Support:
  • Manage incoming IT support requests via phone and email.
  • Prioritize and resolve Level 1 issues; elevate complex problems to appropriate IT personnel.
  • Document user information and issue details for tracking and resolution.
  • Provide remote assistance and follow‑up to ensure successful problem resolution.
• ERP & Business Systems Maintenance
  • Assist with ERP system updates, data maintenance, and documentation.
  • Support day‑to‑day troubleshooting for issues such as inaccessible or incorrect data, software glitches, and usability concerns.
  • Work closely with the development team to test new features and ensure alignment with business requirements.
  • Maintain organized technical documentation using Basecamp and other tools.
• Reporting & Analytics:
  • Develop ad‑hoc SQL queries using a visual GUI interface.
  • Design and maintain custom reports, dashboards, and inquiries using IBM Cognos Analytics.
  • Support annual updates to product specifications and pricing catalogs, ensuring data accuracy and completeness.
• Training & User Support:
  • Provide basic training on new and existing software tools to end users.
  • Share actionable tips and guidance to help users resolve common issues and improve system usage.

• Education:
  • High school diploma (required).
  • Associate’s or bachelor’s degree in IT or related field, or relevant certifications (preferred).
• Experience:
  • Minimum 3 years in IT support or technical support roles.
  • Intermediate SQL skills and experience writing queries using visual tools.
  • Strong knowledge of Windows OS and Microsoft Office applications (Excel, Access, Teams).
  • Familiarity with IBM iSeries (preferred).
  • Familiarity with IBM Cognos Analytics (preferred).

• Health insurance (Medical, Prescription, Dental, Vision and Ancillary coverages)
• Paid Holidays and Time Off
• 401(k) Plan with company matching up to 6%