Product Support Rep

Job Summary

As a key member of our support team, you will provide direct assistance to Dorman customers by sharing technical installation information. Your positive and proactive attitude will be essential in cultivating lasting relationships with both internal and external stakeholders.

• Deliver technical support by helping customers identify the right heavy-duty truck parts from Dayton's and our vendor's catalogs, explaining product specifications, compatibility, and application details.
• Respond to customer inquiries and provide effective solutions concerning heavy-duty parts.
• Record quality control issues in a database and notify appropriate parties of potential issues.
• Contribute to the continuous improvement of the technical information library, supporting our goals for enhanced service.
• Enhance your business acumen by engaging in ongoing product training and staying updated on new offerings, both internally and for customer‑facing engagements.
• Edit and refine product instructions to ensure clarity and accuracy.
• Collaborate with cross‑functional teams to resolve technical issues and enhance overall customer experience.
• Process and track customer orders for special order parts with attention to detail.
• Undertake additional duties as required to support the effectiveness of the department.

• Proficient in MS Office Suite, particularly Excel and Outlook, to manage data efficiently and communicate effectively.
• Strong ability to read and interpret schematics and blueprints, enabling effective technical support.
• Physical Requirements: Ability to lift up to 50 pounds as needed. Primarily an office‑based administrative position, with occasional requirements for physical reaching, carrying, and active listening.

• Minimum of 1+ years of experience in parts counter operations, customer service, or relevant roles within the heavy‑duty or automotive industry.

The US base salary range for this full‑time position is $20.14 to $27.26. This role is also eligible for a bonus. The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job‑related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate.

As a Dorman US contributor, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid time off (sick/vacation), and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and paid time off starting in their first year of employment depending on hire date. You are also able to participate in our 401(k) retirement plan (with company match and profit‑sharing) and Discounted Employee Stock Purchase Plan.

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.