Interactive Voice Architect
Job in
Glenside, Montgomery County, Pennsylvania, 19038, USA
Listed on 2026-06-02
Listing for:
3B Staffing
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
AI Engineer, Systems Engineer, Cloud Computing, Technical Support
Job Description & How to Apply Below
Interactive Voice Architect (Hybrid - Pittsburgh, PA)
Location: North Hills, Pittsburgh, PA (3 days onsite)
Duration: 12 Months Contract
Work Authorization: U.S. Citizen or Green Card only
Five9 Studio 7 or Genesys Cloud Architect, Conversational AI (NLP/NLU, Dialog Management), JavaScript/Python, JSON, REST APIs, and contact center integration experience.
Overview
Interactive Voice Architect to join our client's team on a long-term contract engagement. The selected candidate will be responsible for designing, building, and deploying next-generation Interactive Voice Agents (IVAs) and Chatbots leveraging platforms like Five9 Studio 7 and Genesys Cloud Architect.
This role blends conversational AI expertise, system integration, and contact center architecture to deliver intelligent, automated voice and chat solutions that enhance the customer experience.
Responsibilities
- Design & Develop conversational flows for IVAs and chatbots using Five9 Studio 7 and Genesys Cloud Architect.
- Implement Natural Language Understanding (NLU) and Natural Language Processing (NLP) models to accurately capture and interpret customer intent.
- Integrate bots with backend systems, APIs, and databases to enable dynamic responses and self-service transactions.
- Conduct testing and optimization to improve accuracy, containment, and user experience.
- Maintain detailed documentation for conversational flows, configurations, and integration points.
- Partner with Business Analysts, UX Designers, and Contact Center Operations to align designs with business objectives.
- Monitor system performance, recommend enhancements, and ensure high availability of voice/chat solutions.
- 5+ years of experience in IVR/IVA architecture and Conversational AI development.
- Hands-on experience with Five9 Studio 7, Inference Studio, or Genesys Cloud Architect.
- Strong understanding of bot design best practices - prompt strategy, error handling, escalation flows, and agent handoff.
- Experience implementing Intent Classification, Entity Recognition, and Dialog Management using NLU/NLP engines.
- Proficiency with Java Script , Python, JSON, and REST APIs for integration and custom logic.
- Knowledge of Contact Center technologies - IVR, CTI, ACD, and Omni-channel routing.
- Experience integrating conversational AI with CRM (e.g., Salesforce, Service Now) and Telephony platforms.
- Familiarity with Google Dialogflow, Amazon Lex, or Azure Bot Service.
- Exposure to speech analytics, TTS/STT engines, and bot performance tuning tools.
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