Application Engineering Technical Lead - II; Dynamics+ Data Integration

Position: Application Engineering Technical Lead - II (Dynamics365 + Data Integration)
Location: Malvern

Join Vanguard Workplace as we build our newest B2C CRM product-bringing service, sales, and marketing together to unlock Vanguard's value for every participant, turn each interaction into a moment of trust, and support long-term financial success.

The Technical Lead - Microsoft Dynamics 365 & Data Integration is a senior technical leader responsible for designing, building, and governing end-to-end solutions at the intersection of Dynamics 365 and workplace and enterprise data platforms. This role combines deep knowledge of Dynamics 365 Sales & Service with strong expertise in Microsoft Fabric, data integration and event-driven architectures. You will own the technical design, integration strategy, and implementation quality for CRM and surrounding ecosystems-connecting upstream and downstream systems via MS Fabric, Supergraph, APIs, data pipelines, CDC real-time feeds, and event streaming platforms.

This role is ideal for someone who is fluent in Dynamics, very strong in data and integration engineering, and who can operate with a product mindset, aligning technology decisions to clear business outcomes.

Responsibilities:

* Act as the technical authority for Dynamics 365 Sales & Service solutions and their integrations across the enterprise landscape.

* Own the end-to-end technical design & implementation of CRM capabilities and related data flows, from user experience through to analytics and downstream consumers.

* Translate business requirements into scalable, secure, and resilient technical designs, balancing out-of-the-box Dynamics capabilities with custom development and data solutions.

* Define, document, and enforce engineering standards, patterns, and best practices across Dynamics, integration, and data pipelines.

* Serve as the escalation point for complex technical issues, production incidents, and cross-system defects spanning CRM, APIs, and data platforms.

* Lead the design and implementation of Dynamics 365 Sales & Service features, including core entities (Leads, Opportunities, Accounts, Contacts, Cases, Queues, SLAs, Activities).

* Oversee and develop advanced JavaScript for form logic, validations, and user experience enhancements

* Design and implement server-side logic using plug-ins, custom workflow activities, and Custom Action APIs

* Build and govern Power Automate flows supporting sales processes, case management, and service automation

* Ensure data modeling, security, and access control in Dataverse align with enterprise standards and regulatory requirements.

* Lead the design and implementation of integrations between Dynamics 365 and up & downstream systems, using REST APIs, Graph

QL, Supergraph, and Event driven patterns, ingesting data from various sources across AWS Data lake, S3, CDP and Enterprise databases.

* Create/oversee pipelines and transformations in Microsoft Fabric (ingestion, orchestration, data shaping)

* Ensure performance, reliability, and data quality across all integrations, including monitoring, alerting, and automated recovery where appropriate.

* Partner with data engineering and analytics teams to ensure Dynamics 365 data is curated and modeled for downstream consumption in semantic models, and BI tools.

* Collaborate with platform and solution architects on environment strategy, solution layering, and ALM for Dynamics and integration components.

* Champion secure-by-design and compliant-by-default practices, including data protection, access control, logging, and auditability.

* Contribute to and enforce governance standards for API usage, event topics, schema management, and data contracts.

* Collaborate closely with product owners, architects, and business stakeholders to prioritize work, clarify trade-offs, and ensure solutions are tied to measurable outcomes.

* Mentor and guide engineers. Provide clear technical direction to onshore/offshore teams and partner vendors, ensuring consistent implementation quality.

* Participate in and lead design reviews, code reviews, and technical forums, driving continuous improvement in engineering practices.

* Support testing, deployment, and production readiness activities, including non-functional testing…