Help Desk Technician; Second Shift

Position: Help Desk Technician (Second Shift)
Location: Malvern

Job Description:

Immaculata University's Help Desk Technician provides daily support to the university related to desktops, peripheral hardware, mobile devices, and software technologies. This position will interface with internal (students, faculty and staff) and external customers by troubleshooting and providing resolution to user issues and questions. This position will be second shift (11:30am-8:00pm).

Responsibilities:

• Working through a ticketing system, assist end-users with questions and problems.
• Identify, troubleshoot, and resolve user system issues.
• Assisting call-ins or live chat to resolve client requests.
• Deploy new hardware and software and perform maintenance on existing equipment.
• Maintain inventory, perform audits, and manage equipment check-in process.
• Maintain customer satisfaction in every step of service delivery.
• Other duties which may be assigned by the Help Desk Manager.

Immaculata University is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Requirements:

Minimum Requirements:

• Minimum of an associate degree in information technology, computer science, bachelor's degree is preferred.
• Recent college graduates meeting the education requirements will be considered provided they were able to gain real-world experience supporting users in an enterprise environment either by internships or other relevant experience.
• Must be able to work independently, as well as in a collaborative team environment.
• Ability to work effectively with both technical and non-technical staff.
• Strong interpersonal and oral communications skills with an emphasis on a high degree of customer service satisfaction.
• Heavy customer centric focus
• CompTIA A+ certification (both core 1 and
  2) (or equivalent experience) is required within 60 days of employment, if not already held.
• Understanding of basic networking, remote communications, working with software, hardware, and other infrastructure systems.
• Ability to lift to 50 lbs.
• May require working Days and/or weekends depending on need.

Additional Information:

Special Requirements

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Application Instructions:

Required Documents:

• Resume
• Cover Letter