Senior Strategic Analytics Lead, Digital & Web

Location: Malvern

As a Senior Strategic Analytics Lead, Digital, you will play a pivotal role in transforming how data and analytics drive Vanguard's digital strategy. Partnering with the Chief Data and Analytics Office (CDAO) and digital product teams, you will be responsible for analyzing and optimizing Vanguard's digital channels and tools. Your work will inform strategic decisions, anticipate client and business needs, and ensure the delivery of the right digital experiences at the right time.

You will be expected to work independently, own stakeholder relationships, and proactively recommend areas of opportunity based on your analysis.

What You'll Do

* Collaborate with digital product teams and business stakeholders to understand business strategies, needs, and challenges.

* Leverage data from multiple platforms and sources to develop actionable insights and recommendations that enhance digital experiences and drive measurable business outcomes.

* Lead the synthesis of industry trends and digital engagement data to identify opportunities for optimization and innovation.

* Serve as the analytics expert on cross-functional teams for strategic digital initiatives.

* Own and manage recurring analytical requests and reporting processes, ensuring high-quality, timely delivery.

Core Responsibilities

* Partner with internal stakeholders to translate business requirements into analytical projects and lead them to completion.

* Analyze end-to-end digital engagements, including user journeys and customer segmentation, to identify friction points and recommend optimizations.

* Acquire, compile, and verify the quality of structured and unstructured data from various digital platforms.

* Develop, maintain, and deliver dashboards, visualizations, and presentations that translate complex data into compelling, actionable stories for stakeholders, including senior management.

* Design, execute, and analyze digital experiments (e.g., A/B, multivariate tests) to validate hypotheses, optimize digital experiences, and drive measurable business results.

* Advocate for change by effectively communicating insights and recommendations, using creativity in data visualization and storytelling.

* Stay updated with industry trends and emerging technologies related to data analytics, digital experience, and financial services.

Qualifications

* Minimum of eight years of relevant work experience in digital and web analytics.

* Undergraduate degree or equivalent combination of training and experience.

* In-depth knowledge of web analytics, with specific experience in Adobe Analytics.

* Strong technical skills including proficiency in SQL and Tableau; experience in Python, AWS and Redshift preferred.

* Experience in experimentation design, execution, and analysis, with a track record of driving change and delivering results through data-driven testing.

* Demonstrated ability to bring together data from multiple platforms and perform user journey analysis, customer segmentation, and advanced analytics.

* Excellent communication and storytelling skills, with the ability to advocate for change and influence stakeholders through data-driven insights.

* Ability to work independently, manage multiple priorities, and own internal stakeholder relationships.

* Financial services experience is a plus.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.