Help Desk Analyst

Location: Malvern

Location: Malvern, PA
Description: Our large,
FINTECH client is currently seeking a Help Desk Analyst (Contract/5 days/week) in Malvern, PA for a 3 Month Contract to support onboarding
. Heavy focus on customer service skills.

Responsibilities:

• • Help Desk Analyst provides support to end users for computer, application, system, device, access and hardware issues.
  • Identifies, researches and resolves the most complex technical problems.
  • Help Desk Analyst responds to telephone, email and on line requests for technical support.
  • Documents, tracks, and monitors the problem using applicable systems and tools.
  • Help Desk Analyst coordinates with other teams or specialists to resolve an issue.

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