Service Desk Engineer

Location: Blue Bell

Hello

Greetings!!!

This is kashish from Jconnect INC
. Below is the requirement with my client. Please let me know if you are available for this role.

Title:
Service Desk Engineer

Location:
Blue Bell, PA

Duration:
Fulltime

JOB DESCRIPTION
:

Job Description

Must Have Technical/Functional Skills

Service Desk E2 , ITIL, Windows, MAC, Networking

Roles & Responsibilities

Ticket Logging:
Receive, log, and categorize incidents and service requests.

First-Level Support:
Provide initial troubleshooting and resolution using knowledge base.

User Assistance:
Support users with common issues (password reset, access, basic IT issues).

Escalation:
Identify unresolved issues and escalate to L2/L3 as per SLA.

SLA Adherence:
Ensure timely response and resolution within agreed SLAs.

Documentation:
Update tickets with accurate actions and resolution details.

Communication:
Keep users informed on status and closure.

Generic Managerial Skills, If any

Understand SLA's and KPI's

If you are interested, please send me your updated resume ASAP with below details:

Full Name:

Current Location/Zip:

Contact Number:

E-Mail :

Alternate Email :

Visa/Work Permit Status:

Current Rate/Salary:

Expected Base Salary:

Notice Period/Availability to Start:

Skype :

Willingness to relocate to job location:

Any Relocation Concern (family/house/weather):

Current/Previous Employer Name:

Preferred Interview timings (Specify Time zone):

Any other job opportunity in process & at which stage:

Overall Experience

Summary:

Linked In URL:

Looking forward for your response..

Thanks and Regards,

Kashish Agarwal

Jconnect Infotech Inc.

168 Barclay Center Ste. 347,

Cherry Hill, NJ 08034

Email:

Linked In :