Service Desk Engineer
Job in
Blue Bell, Montgomery County, Pennsylvania, 19424, USA
Listed on 2026-06-08
Listing for:
AceStack
Full Time
position Listed on 2026-06-08
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Role - Service Desk Engineer
Location - Blue Bell, PA
FTE
Job Description
Must Have Technical/Functional Skills
Service Desk E2 , ITIL, Windows, MAC, Networking
Roles & Responsibilities
Ticket Logging:
Receive, log, and categorize incidents and service requests.
First-Level Support:
Provide initial troubleshooting and resolution using knowledge base.
User Assistance:
Support users with common issues (password reset, access, basic IT issues).
Escalation:
Identify unresolved issues and escalate to L2/L3 as per SLA.
SLA Adherence:
Ensure timely response and resolution within agreed SLAs.
Documentation:
Update tickets with accurate actions and resolution details.
Communication:
Keep users informed on status and closure.
Generic Managerial Skills, If any
Understand SLA's and KPI's
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