IT Support Analyst

Build Your IT Career with Ascent Data

Are you passionate about technology and helping people solve problems? Ascent Data is seeking an IT Support Analyst to join our team. This position is an excellent opportunity for an early-career IT professional looking to gain hands‑on experience across a wide variety of technologies, industries, and customer environments.

As an IT Support Analyst, you'll serve as the primary point of contact for technical support requests, helping customers and end users resolve issues quickly and professionally. You'll receive ongoing training, mentorship, and opportunities to earn industry certifications while building a rewarding career in information technology.

• Serve as the first line of technical support for our customers and end users.
• Take ownership of support tickets from initial contact through resolution.
• Troubleshoot and resolve hardware, software, networking, and user issues remotely and on-site.
• Support desktops, laptops, printers, mobile devices, and remote access technologies.
• Install, configure, and maintain workstation hardware and software.
• Manage user accounts and permissions within Active Directory.
• Administer and support Microsoft 365, including Exchange and SharePoint.
• Provide basic Windows Server administration and support.
• Maintain accurate documentation within the ticketing system.
• Coordinate equipment inventory and procurement activities.
• Train and assist users with technology-related questions and best practices.
• Work with vendors and third-party providers to resolve technical issues.
• Travel to customer locations in the Zelienople area as needed.
• Participate in an after-hours on-call rotation.

• Minimum one year of experience providing technical support in a business environment.
• Experience troubleshooting Windows desktop operating systems and Microsoft applications.
• Working knowledge of:
  • Windows 10 and Windows 11
  • Windows Server 2022/2025
  • Microsoft 365 (Exchange and SharePoint)
  • Active Directory
  • PC hardware, networking, and peripheral devices
• Strong customer service and communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Valid driver's license and reliable transportation.
• Ability to lift and move equipment weighing up to 50 pounds.

• Associate degree in Information Technology or a related field.
• CompTIA A+, Network+, Security+, Microsoft, or other industry certifications.
• Experience working in a Managed Services Provider (MSP) environment.