Laboratory IT Support Analyst

Location: West Point

Position: Laboratory IT Support Analyst
Location: West Point, PA 19486 (Onsite)
Duration: 12-Month Contract (Potential for Extension or Full-Time Conversion)
Pay Rate: $33.70/hr on W2
Benefits: Weekly Pay, Medical, Dental, and Vision Insurance

About the Role
We are seeking a highly motivated Lab Computing Analyst to join a dynamic laboratory IT support team supporting scientific and research environments. This role is responsible for maintaining, troubleshooting, and supporting laboratory computing systems, instrument-connected workstations, and IT infrastructure within a regulated laboratory setting.
The ideal candidate will have experience supporting Windows-based environments, laboratory instrumentation, and desktop computing systems while delivering exceptional customer service to scientific and technical users.

Key Responsibilities

• Provide technical support for laboratory IT environments integrated with scientific instruments.
• Deploy, configure, maintain, and troubleshoot Windows-based workstations and laboratory computing systems.
• Support desktop hardware, operating systems, peripherals, instrument-controlled software, and standard desktop applications.
• Manage equipment onboarding, relocation, upgrades, and retirement activities.
• Administer Windows security controls, including user permissions, group policies, file access, and local security settings.
• Troubleshoot connectivity, hardware, software, and instrument-related computer issues.
• Coordinate and escalate infrastructure-related issues to appropriate internal teams and vendors.
• Support system validation activities and change management processes in regulated environments.
• Maintain accurate inventories of laboratory equipment, computers, software, and related assets.
• Ensure compliance with corporate IT policies, security standards, and reporting requirements.
• Serve as a liaison between laboratory users, instrument vendors, and IT support teams.
• Participate in team meetings and provide regular status and activity reports.
• Support additional enterprise IT initiatives and projects as needed.

Required Skills & Qualifications

• Strong troubleshooting and problem-solving skills in desktop and laboratory computing environments.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks and priorities within established timelines.
• Basic networking knowledge and computer support experience.
• Experience repairing and troubleshooting instrument-connected computers.
• Ability to learn quickly and adapt to new technologies and processes.

Education & Experience
One of the following is required:

• Bachelors Degree with 2+ years of technical experience; OR
• Associate Degree with 3+ years of technical experience; OR
• High School Diploma/GED with 5+ years of technical experience.

Preferred Qualifications

• Experience supporting Microsoft Windows environments and Microsoft Office applications.
• Experience with networking, remote computing, and backup systems.
• Experience supporting scientific instrumentation and laboratory equipment.
• Experience working in Life Sciences, Pharmaceutical, or Biotechnology environments.
• Experience in validated environments and regulated industries.
• Familiarity with GxP, FDA, ISO, or other compliance standards.

Work Environment & Physical Requirements

• Work is performed primarily within laboratory environments requiring PPE such as lab coats and safety glasses.
• Approximately 8090% hands-on laboratory support and 1020% desk-based activities.
• Must be comfortable moving between laboratories, offices, and onsite facilities throughout the day.
• Ability to lift and move equipment weighing up to 25 pounds regularly and up to 50 pounds occasionally.
• Frequent bending, reaching, stretching, and operating laboratory instruments and equipment.
• Exposure to laboratory environments that may include biological materials, chemicals, temperature-controlled areas, and other regulated conditions.
• May be required to complete safety training, medical clearance, respiratory protection training, and fit testing.

Additional Information

• Minimum 4 years of experience in an IT support or laboratory computing environment preferred.
• Driving within the campus/site may occasionally be required.
• Candidates should be eager to learn, adaptable, and comfortable working in a fast-paced scientific environment.
• This position offers an excellent opportunity to gain experience supporting cutting-edge laboratory technologies within a highly regulated industry.

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