Support Technician - Distributed IT Environment - Smithfield

Job#: 3038593

Job Description:
Support Technician - Distributed IT Environment

Location: Smithfield, Pennsylvania (Onsite)

We are seeking a Support Technician to provide IT support in a distributed factory environment. The successful candidate will work as part of a diverse team of technical experts, providing support across two local sites. This role involves resolving helpdesk tickets, performing hands‑on hardware and software support, and maintaining a high degree of professionalism while representing the IT department.

• Provide software and hardware support to desktops, laptops, workstations, and servers in a factory and lab setting.
• Install, move, add, change, and dispose (IMACD) of equipment as required.
• Install and maintain workstations with server OS, PCs, and associated software and peripherals.
• Deploy new software releases, system upgrades, and patches, and resolve related issues.
• Support dedicated network infrastructure from an operational and maintenance perspective.
• Provide follow‑up on technical problems and escalation when necessary.
• Support remote helpdesk tickets during downtime.
• Travel between the primary site in Smithfield, PA, and a secondary site in Lemont Furnace, PA, as needed.

• Experience with Microsoft workstation/server operating environments, including Windows 7.
• Proficiency with Microsoft Office products.
• Ability to resolve software and hardware problems effectively.

This role is based in a factory setting, not a standard office environment. The technician will be actively "walking the line" to provide support. The position requires travel between two local sites, and mileage for travel between locations is eligible for reimbursement.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.