Deskside Support Technician; L1

Position: Deskside Support Technician (L1)
Location: Wilkes Barre

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one:
Zones - First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Follow Zones, LLC on Twitter @Zones, and Linked In and Facebook.

Position Overview:

Term: 9+ month

Location:

Wilkes-Barre, PA

Pay: $25.00

Hours:

Normal business hours

The Deskside Support Technician (L1) provides onsite IT support for Distribution Centers, ensuring high availability of mission-critical warehouse and end-user technologies supporting business operations.

Aligned with enterprise desktop engineering standards, ensuring adherence to modern endpoint management, security, and support practices, while driving clarity in role expectations, technology stack, and responsibilities to enhance hiring effectiveness and attract high-quality enterprise talent.

What you will do as the Warehouse Deskside Support Technician L1:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

* Provide onsite and remote IT support for end users

* Manage incidents and service requests via Service Now

* Ensure end-to-end ownership of tickets

* Troubleshot hardware, software, and connectivity issues

* Support device lifecycle (deployment, imaging, replacement)

* Maintain asset inventory and documentation

* Support warehouse devices including RF scanners and industrial printers

* Perform proactive maintenance and audits

* Working from Heights up to 45ft to Support / Manage FD Cabinets

* Windows 10/11, macOS

* Microsoft 365 (Outlook, Teams, One Drive)

* Intune, SCCM/MECM, SOTI

* Active Directory, Azure AD

* Service Now ITSM

* Networking (TCP/IP, VPN, Wi-Fi)

* Hardware & peripherals support

* RF devices and Zebra printers

What you will bring to the team:

* 2+ years IT support experience

* Experience with ITSM tools (Service Now)

* Strong troubleshooting and communication skills

* Warehouse or logistics environment experience

* Exposure to RF and industrial printing technologies

#LI-TB1

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job
-with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.