Tech Lead, Systems Administrator, IT Support

Jira Administrator Remote

Jira Administrator remote for subcon will be responsible for configuring, managing, and optimizing Jira software to support project tracking, issue resolution, and Agile delivery across teams. This role ensures the platform is tailored to organizational needs, integrates with other tools, and remains secure and efficient.

Key Responsibilities:

• Administer and maintain Jira instances, ensuring uptime and performance.
• Customize workflows, permissions, screens, and notification schemes.
• Manage user accounts, roles, and access controls.
• Design and implement dashboards, filters, and reports for stakeholders.
• Integrate Jira with Confluence, Bitbucket, Service Desk, and other tools.
• Support project teams with Agile configurations (Scrum/Kanban boards).
• Conduct system audits and apply performance optimizations.
• Provide training and documentation for Jira users.
• Troubleshoot issues and provide technical support.
• Collaborate with cross-functional teams to gather requirements and implement solutions.

Required Skills

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of experience administering Jira.
• Strong understanding of Jira workflows, schemes, and permission models.
• Experience with Atlassian products (Confluence, Bitbucket, Service Desk).
• Proficiency in scripting (Groovy, Script Runner) and automation.
• Familiarity with REST APIs and webhooks.
• Excellent problem-solving and communication skills.
• Jira Administration certification (preferred).

Preferred

Skills:

• Experience with Forge platform and custom development.

The pay range for this role is ***
- *** per annum including any bonuses or variable pay.
*** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

Regards, Talent Acquisition Group "
*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations.

Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ***.