Administrator - Process Management, ServiceNow

Administrator
- Process Management, Service Now

Administrator
- Process Management, Service Now Rabat, Rabat

Job Summary The HAM – CMDB & Asset Management L2 Engineer is responsible for operational ownership, governance support, and quality assurance of IT assets and configuration items (CIs) across their lifecycle. The role ensures accuracy, completeness, and compliance of asset and CMDB data, supports audits, manages exceptions, and acts as an L2 escalation point for Asset Management and CMDB-related activities. The position works closely with Service Management, Change, Incident, Procurement, Finance, and Security teams to maintain a trusted CMDB and enable downstream processes such as chargeback, compliance, and lifecycle planning Key Responsibilities

• Asset & CMDB Operations (L2)
• Maintain and govern end-to-end asset lifecycle management (procurement, deployment, inventory, refresh, decommission, disposal) in the Asset Management system and CMDB.
• Ensure timely and accurate updates of asset and CI records following approved changes, incidents, and service requests
• Act as L2 escalation for complex asset/CMDB issues, data discrepancies, and reconciliation failures. Validate CI relationships, attributes, ownership, and status in line with agreed CMDB data models.
• CMDB Data Quality & Governance
• Monitor and improve CMDB data quality KPIs (accuracy, completeness, timeliness, consistency).
• Perform periodic CMDB and asset audits, identify gaps, and drive corrective actions with resolution.

Skill Requirements null Other Requirements Other Requirement : HAM, Process Mgmt, Asset Mgmt Skill Requirement : HAM, Process Mgmt, Asset Mgmt

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:

• Industry-benchmarked compensation
• Best-in-class healthcare benefits
• Personal time off
• Maternity and paternity benefits
• Access to skills / higher education programs/resources
• Discounts on products and services via Benefit Box
• Participate in CSR programs and live life with a purpose
• Opportunities to grow and advance your career

Note :
The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.