Technical Provisioning Analyst

Job Title

Duties and Responsibilities:

• Provide administrative access to technology platforms such as operating systems, databases, or infrastructure components within a production environment.
• Perform administration on workstations (e.g., installing/uninstalling applications, changing operating systems configuration and operating system maintenance).
• Execute privileged commands.
• Completes access security requests to grant, update or remove employees and contractors systems access. For example, requests are for privileged access and credentials.
• Analyzes the security impact of each request, identifies approvals needed and determines the appropriate approach to complete the request.
• Maintains effective service relationships with business units by keeping them informed of the status of their access requests and tickets, and provides non-technical answers to access questions.
• Meets team and departmental service levels and objectives.
• Resolves Tier 2 and 3 technical issues (simple to semi-complex in nature) to determine root cause and implements corrective action. Recognizes when to escalate and uses it as an opportunity to increase knowledge and acumen.
• Accountable for meeting quality, productivity and service standards. Identifies opportunities to improve the efficiency and effectiveness of access administration processes and procedures.
• Applies risk management knowledge to improve efficiency and effectiveness of access administration. Participates in project support related to access provisioning and improving current workflows.
• Ensures data integrity for access information that enables accurate identity and access management provisioning.
• Assists internal employees and contractors in increasing their awareness of IAM policy and standards.
• Participates in special projects and performs other duties as assigned.

Required Skills/

Education:

• Knowledge of Service Now, SailPoint, , JIRA, Power Shell, Active Directory, LDAP, Cyber Ark and other business applications.