Service Desk Engineer Malvern, PA - onsite
Listed on 2026-07-01
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Location: Malvern
Service Desk Engineer
Location:
Malvern, PA - 5 days onsite (LOCAL CANDIDATES FOR ONSITE CLIENT EVAL) Duration: 6-12 months Contract
1st agent: 7 am – 4 pm EST
2nd agent: 7:30 am – 4:30 pm EST
3rd agent: 8 am – 5 pm EST
4th agent: 8:30 am – 5:30 pm EST
For 1 call support role, one of the requirements is to ensure the candidate should support/available from 7 am ET onwards
Provide the service desk as a single point of contact (SPOC) for providing end-to-end ownership
User calls incidents and management of all service requests, including logging, tracking, resolution, and reporting in the ITSM system (Service Now)
Support Windows 11 upgrade calls
Provide request fulfillment for service requests as assigned
Provide communication with all relevant stakeholders during incident response, informing of progress and advising on work arounds
Support service request fulfillment and incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors
Provide self-serve capabilities for common requests for service desk
Request fulfillment of work items that come through Service Now for endpoint services and mobility services (i.e.
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