Lead Auction Support Specialist; Manheim

Job Details

Company:
Cox Automotive.

Location:

specified Cox location; no remote option. Shift: day shift. Travel: as required. Compensation: hourly base pay range $20.10 – $30.10 per hour, varying by location and qualifications. Eligible for additional compensation such as commission and incentive programs.

This position is a producing Virtual Block Specialist that provides direction, training, leadership, and technical expertise to all other Virtual Block Specialists.

• Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process sold units, and verify lights.
• Support multiple lanes with multiple auctions across the country.
• Work with auctioneer virtually to verify system information accurately represents vehicle.
• Verify vehicle run order to ensure appropriate vehicle is keyed and sold.
• Operate monitor virtually, work with auctioneer to review Simulcast bids.
• Provide arbitration and other vehicle announcements to support auctioneer.
• Establish and maintain close working relationships and rapport with auction leadership and virtual block specialist team members.
• Monitor lane performance and troubleshoot issues with location IT technicians.
• Provide training to assigned VBS team members.
• Collaborate with VBS leadership and team to identify issues, solve problems, improve, and measure client experience.

Minimum: High School Diploma/GED and 7 years’ experience in a related field. Alternative: any level degree/certification beyond HS diploma with 5 years’ experience or 9 years’ experience in a related field. Strong communication, time‑management, client service, organizational and computer skills required.

Preferred: Ability to serve as a team lead and provide guidance, direction, training, and technical assistance to less experienced associates. AS400 experience preferred. Ability to remain focused during fast‑paced sale-day activities and foster productive business relationships.

Pre‑employment drug testing is required. Cox Automotive does not administer a pre‑employment drug test for marijuana for this position, but a drug‑free workplace is required. Use of illegal drugs during work hours or on company property is prohibited.

• At least 16 hours of paid time off per month.
• Seven paid holidays per year.
• Additional paid time off for bereavement, voting, jury duty, volunteer time, military leave, and parental leave.
• Health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, PTO).

Applicants must be authorized to work in the United States without sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship is currently available. Cox Automotive is an Equal Employment Opportunity employer; all qualified applicants and employees will receive consideration without regard to protected characteristics. Reasonable accommodations are provided when requested.