Associate Director Financial Aid Systems - SUA

Associate Director Financial Aid Systems - SUA 3

Join a vibrant and purpose-driven community at Shippensburg University, located in the scenic Cumberland Valley and spread across a beautiful 210-acre campus with over 40 buildings. We offer a dynamic academic environment with 45 undergraduates, 22 graduate, and 2 doctoral programs. At Shippensburg, our mission is more than words—we are committed to inclusive collaboration, fostering a strong sense of belonging, and celebrating the achievements that drive positive change in our communities.

Be part of a team that values innovation, impact, and shared success

Shippensburg University offers outstanding benefits to eligible employees! Effective first day of employment: low-cost medical insurance plus free dental, vision, hearing, and prescription coverage. Choose from two generous retirement plans:
Alternative Retirement Plan (ARP): 5% employee contribution, 9.29% employer contribution, Immediate vesting. State Employees' Retirement System (SERS): employee may choose between SERS Class A3 with 6.25% employee contribution or SERS Class A4 with 9.3% employee contribution, with a 10-year vesting requirement. 100% tuition waivers for you and your eligible dependents upon completion of probationary period! Generous paid time off, employer-paid life insurance, and so much more!

See full details in link below (for PEBTFBenefits) Full Benefits Summary (PDF)

Financial Aid Systems Administrator Position Summary The Financial Aid Systems Administrator serves as the functional lead for Student Financial Aid within the Banner Student Information System (SIS). This position manages the automation, development, maintenance, testing, and implementation of financial aid system processes and serves as the primary liaison between the Office of Financial Aid, University IT, system programmers, and external vendors.

The incumbent supports financial aid operations through systems administration, data analysis, process improvement, compliance oversight, and staff training.

Key Responsibilities Serve as the functional lead for Student Financial Aid within the Banner Student Information System (SIS). Manage and maintain financial aid system automation, workflows, and business processes. Build, maintain, and analyze Banner queries, reports, communications, and automated processes. Oversee inbound and outbound data processes and ensure data integrity and compliance. Package and award institutional, state, and federal financial aid programs.

Test, validate, and implement new system functionality, upgrades, and enhancements. Serve as the primary point of contact for system programmers, technology vendors, and University IT. Provide technical support, troubleshooting, and first-level help desk assistance to Financial Aid staff. Develop, document, and maintain operational procedures, system processes, and workflow documentation. Collaborate with Financial Aid staff to identify system improvements, automation opportunities, and data consistency initiatives.

Design and implement quality assurance protocols to ensure system effectiveness and regulatory compliance. Develop new technical processes, data analyses, and reporting solutions to improve services for students and staff. Execute, test, and evaluate system reports and collaborate with University IT to develop reports using Argos and other reporting tools. Support annual financial aid system setup and rule-writing processes, including disbursement rules, SAP calculations, and packaging configurations.

Conduct routine system testing to ensure operational functionality and compliance with federal, state, institutional, and reporting agency requirements. Identify operational needs and recommend process improvements to increase efficiency, effectiveness, and regulatory compliance. Troubleshoot, update, modify, and analyze financial aid data and information systems. Coordinate software testing, data integration processes, and implementation of system upgrades and new releases. Collaborate with Financial Aid Systems Specialists across PASSHE institutions to validate, verify, and test software and database enhancements.

Interact with technology vendors (e.g., Ellucian, Campus Logic) and campus partners to ensure effective delivery of services and solutions. Develop and deliver training programs and ongoing support for Financial Aid staff regarding technology applications and system processes. Communicate with internal stakeholders and external agencies to resolve issues, exchange information, and support operational needs. Represent the Office of Financial Aid on university committees and at professional organizations and associations.

Minimum Qualifications

- Required qualifications:

A Bachelor's degree or equivalent combination of education and experience; and at least five (5) years of experience from which comparable knowledge and skills can be acquired.

Posting Detail Information Open Date - 06/30/2026 Close Date Open Until Filled
- Yes Special…