Sr. Manager, Corporate Technology Services

Sr. Manager, Corporate Technology Services

AMETEK is seeking a Senior Manager, Corporate Technology Services to join our Corporate IT team in Berwyn, PA. This is a highly visible, senior-level role combining hands-on executive support with direct management of the field support team responsible for broader corporate office staff. The Senior Manager will serve as the primary IT support resource for AMETEK's C-Suite and Executive Leadership Team while also owning the day-to-day management, development, and performance of the corporate field support team — setting the standard for service quality, professionalism, and technical excellence.

This role requires a proactive, polished professional who thrives in a fast-paced executive environment and is comfortable traveling regionally to support high-priority corporate governance meetings, operating reviews, and other executive events.

• Executive & VIP Support
• Serve as the primary point of escalation for all IT support needs of the CEO and Executive Leadership Team
• Deliver concierge-level, white-glove desktop, laptop, mobile, and AV support with a strong sense of urgency and discretion
• Anticipate executive technology needs proactively — staging equipment, pre-checking meeting rooms, and preparing for travel requirements before issues arise
• Build trusted, long-term relationships with executive stakeholders and their administrative assistants
• AV & Conference Room Support
• Set up, operate, and troubleshoot AV systems for senior leadership meetings, Executive Committee sessions, All-Hands presentations, and video conferences
• Manage and maintain corporate conference room technology, including video conferencing platforms (Teams, Zoom, Webex), displays, cameras, microphones, and control systems
• Coordinate with facilities and external AV vendors as needed for large-scale events
• Travel & Event Support
• Travel regionally, nationally, and occasionally internationally to provide on-site IT and AV support for senior leadership meetings, Regional Operating Review meetings, and other executive off-site events
• Coordinate logistics for executive technology needs at off-site venues; liaise with hotel/venue AV teams in advance
• Estimated travel: 20–30%, with some trips requiring short-notice availability
• Team Management & Leadership
• Directly manage the corporate field support team responsible for IT support across the broader corporate office, including hiring, onboarding, performance management, and professional development
• Set clear performance expectations, conduct regular 1:1s and performance reviews, and foster a culture of accountability, continuous improvement, and exceptional service
• Act as a player-coach — remaining hands-on while empowering the team to resolve Tier 1/2 issues independently
• Define, document, and enforce support standards, best practices, and procedures for the field support team
• Manage staffing levels, scheduling, and coverage to ensure consistent service delivery across the corporate office
• IT Operations
• Image, configure, deploy, and manage Windows and macOS endpoints and iOS/Android mobile devices via MDM (Intune)
• Partner with the broader IT organization on asset management, hardware refresh cycles, and procurement
• Maintain accurate inventory of corporate HQ assets
• Contribute to IT projects including office moves, hardware refreshes, and new technology rollouts

Required Bachelor's degree in Information Technology, Computer Science, or a related technical field 7+ years of progressive IT field support / desktop support experience, with at least 2–3 years supporting executives or VIP users, and 2+ years in a people management role Exceptional customer service and communication skills — written, verbal, and interpersonal; able to interact confidently and professionally with C-suite executives and senior corporate stakeholders Strong hands-on experience supporting Windows 11, macOS, iOS, and Android devices across a corporate environment, including Microsoft 365 (Outlook, Teams, SharePoint, One Drive) Experience supporting and troubleshooting AV systems, video conferencing platforms (Teams, Zoom, Webex), and large-screen display…