IT Business Relationship Manager

Major Responsibilities

• Strategic Business Partnership (Corporate Services)
  • Build and sustain trusted relationships with executives and senior leaders across HR, Finance, Procurement, and Legal; serve as the primary IT strategic partner and escalation point for the Corporate Services portfolio.
  • Translate functional strategies into a multi-year technology investment roadmap, defining target outcomes, sequencing, dependencies, and trade-offs.
  • Proactively identify, shape, and challenge opportunities for value creation and risk reduction (e.g., compliance, controls, employee experience, financial close, sourcing effectiveness), bringing forward options and recommendations.
  • Identify, evaluate, and advance Artificial Intelligence (AI) and automation opportunities to transform business processes, improve operational efficiency, and accelerate value realization across Corporate Services functions.
• Portfolio & Investment Governance
  • Lead portfolio governance processes for Corporate Services, partnering with business and IT executives to define priorities, approve investments, and manage trade-offs across capacity, cost, risk, and value.
  • Own and challenge business case development to ensure enterprise alignment, financial rigor (TCO/ROI), delivery feasibility, and clear benefit definition and realization measures.
  • Establish and maintain portfolio performance metrics, dashboards, and executive reporting (health, spend, benefits, risks, milestones) to drive transparency and timely decision-making.
  • Drive value realization across the lifecycle—from intake and discovery through delivery handoff and post implementation measurement—ensuring accountability for outcomes and adoption.
• Financial and Vendor Management
  • Partner with Corporate Services and IT Finance to manage portfolio budgets, forecasts, capitalization strategy, and cost transparency; ensure investment decisions consider full lifecycle costs and operational impacts.
  • Coordinate demand and capacity planning with PMO leadership, delivery teams, and enterprise architects; drive scenario planning and sequencing to maximize throughput and minimize disruption to critical operations (e.g., close cycles, audits, labor/employee processes).
  • Lead discovery-to-sourcing activities for initiatives requiring external solutions or services, including RFI/RFP development, vendor evaluation, and recommendation of sourcing options.
  • Partner with Procurement and Legal to support contract negotiations, commercial terms, risk controls, and vendor performance management throughout the engagement.
• Ensure solution selections align to enterprise architecture standards, security/compliance requirements, and operational support models.

• Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or a related technical subject.
• 10+ years of experience in enterprise IT leadership spanning business relationship management, portfolio/demand management, program delivery, and executive stakeholder engagement.
• Demonstrated success leading strategic portfolios including multi-year roadmaps, investment governance, and value realization, as well as influencing investment decisions at the executive level; experience supporting Corporate Services domains (HR, Finance, Procurement, Legal) strongly preferred.

• Experience leading enterprise platforms and process transformation for Corporate Services (e.g., ERP/Financials, HCM, procurement/sourcing, contract lifecycle management, GRC/compliance), including integration and operating model impacts.
• Strong business and technical acumen to develop strategy, process capabilities, enabling technologies, and associated investment governance.
• Strong financial and commercial acumen demonstrated by portfolio budgeting/forecasting, capitalization considerations, business case development (TCO/ROI), and partnering through RFPs and contract negotiations.
• Project/Program/Portfolio management training or certification (e.g., PMI-PMP/PMI-PgMP, ITIL, or equivalent) preferred.

• Exceptional communication skills:
  Ability to communicate appropriately at all levels…