Senior Director, Clinical Operations - Portfolio & Resource Operations; Hybrid

Senior Director, Portfolio & Resource Operations

The Senior Director, Portfolio & Resource Operations (PROS) reports to the Head of Global Data Management and Standards (GDMS) Business Operations and serves as the lead responsible for the development and maintenance of the GDMS portfolio and resource management processes. Proactively engages across all GDMS functional areas and key business partners to align and coordinate demand and capacity; financial forecasting, budget and expense management;

strategic productivity goals; and operational metrics and analytics. As a member of the Business Operations leadership team, the Senior Director directly contributes to enterprise planning, organizational efficiency, and long-range operational strategies.

Responsibilities

Strategic & Functional Leadership:

• Provides Portfolio and Resource operations leadership and direction across the GDMS organization
• In partnership with the GDMS functional areas, leads the definition of operational processes, governance frameworks, and forecasting methodologies
• Monitors and provides operations oversight to ensure consistent execution, quality, and compliance with established GDMS business operations processes
• Represents GDMS at Portfolio and Resource Operations enterprise forums (Global Clinical Trial Operations, Global Clinical Development)
• Ensures strategic alignment of GDMS Portfolio and Resource Operations with Global Clinical Trial Operations (GCTO), Global Clinical Data Operations (GDO) and our research division's Portfolio & Resource Operations (PROS) functions
• Leads the coordination of strategic GDMS productivity and operating model initiatives; tracks progress against established commitments; and ensures alignment with GDMS and broader organizational priorities
• Champions organizational change strategy; drives adoption of new operating models and digital capabilities

Operational Governance, Execution, & Cross-Functional Alignment:

• Oversees capacity modeling, forecasting methodologies, and works proactively across GDMS functional areas and business partners to manage risks aligned with business, financial, and operational objectives; serves as an escalation point for issues arising within or across GDMS functional areas
• In collaboration with Finance and GDMS functional area leadership, coordinates GDMS budget forecasting and monitors expenses against financial targets
• Coordinates, tracks, and drives outcomes pertaining to GDMS objectives, KPIs, and KQIs in partnership with GDMS functional areas and business partners (eg., IT, Finance, and broader GCTO stakeholders)
• In collaboration with process owners and GDMS functional area leadership, defines strategically and operationally relevant GDMS performance and quality indicators; facilitates operations reviews; and aligns GDMS metrics with broader GCTO control towers for visibility
• Establishes and monitors compliance with change control procedures for core GDMS operational process including, but not limited to, GDMS resource algorithms, job descriptions, metrics

People Management & Talent Development:

• Aligns team in a clear direction; sets functional area priorities aligned to the broader organizational strategy
• Actively supports performance management activities for their team, including setting individual priorities, conducting regular performance check-ins and year-end reviews
• Coaches for performance; facilitates career development discussions; and creates growth opportunities
• Coordinates talent strategy and hiring activities for their functional area
• Creates a high-performance, inclusive culture that attracts, develops, and retains talent
• Manages operating budget and optimizes spend against priorities

Qualifications, Skills & Experience

Technical

Skills:

• Ability to conduct enterprise-level capacity modeling and operational forecasting across functional areas using analytical and forecasting tools (e.g., data standards; dashboards, modeling) to inform resourcing, planning, and operational decisions
• Ability to apply cross-functional planning in a clinical operations setting, with end-to-end understanding of data management
• Experience designing and leading governance forums that connect data, organizations, processes, and performance
• Ability to apply industry benchmarks and internal baselines to set targets, measure effectiveness, and drive continuous improvement; strong understanding of clinical data management operational systems and related performance measures
• Expertise in operational metrics and management of supportive data (definitions, source data, lineage, quality controls)
• Strategy and consulting skills to drive operating model adoption; experience developing and utilizing value realization frameworks to drive business optimization
• Knowledge of ICH/GCP (International Council of Harmonization - Good Clinical Practices) guidelines and how they apply to clinical data management activities.

Non-technical knowledge, skills, and abilities:

• Strategic leadership with the ability to align globally diverse…