MYNT Support Specialist in Marcus Hook, Pennsylvania

MYNT Support Specialist (Bilingual (English
- Spanish))

Akkodis is looking for a MYNT Support Specialist for a contract position with a client in Boothwyn, Pennsylvania (100% Onsite).

Rate Range: $20-25/HR on W2 + benefits, the rate may be negotiable based on experience, education, geographic location, and other factors.

Job Summary:

MYNT Support Specialist I Customer Service
- Boothwyn, Pennsylvania As a Customer Service Specialist working out of our Boothwyn office, your primary job function will be to provide industry-leading customer service, including technical support, on our point-of-sale terminals and peripherals via phone, chat, remote desktop and email to our dealers and end users.

Roles & Responsibilities:

• Provide expert technical support to dealers and end users.
• Troubleshoot hardware issues via phone, online chat, and emails.
• Troubleshoot software issues and networking devices.
• Perform remote desktop sessions to aid in troubleshooting process.
• Record detailed notes on hardware issues.
• Issue Return Materials Authorizations (RMAs) and follow through with the RMA process

Qualifications:

• 2-year technical degree or equivalent experience.
• Excellent communication skills and the ability to professionally communicate with customers over the phone and in written communication.
• Extensive computer hardware and software knowledge.
• Ability to proficiently troubleshoot technical hardware issues.
• High attention to detail with the ability to learn on the fly.
• Friendly professional personality with ability to keep composure during difficult calls.
• Experience with Salesforce or other CRM preferred.
• Bilingual (English
  - Spanish) is must

Benefits include but are not limited to:

• Medical/Dental/Vision
• 401K
• PTO/Paid Holidays