Systems Technician

Systems Technician

The Spring-Ford Area School District is seeking a Systems Technician. The Systems Technician is crucial for maintaining the technological infrastructure that supports our educational mission. The Systems Technician (Level 2 Support) is responsible for addressing escalated technical issues, providing in-depth troubleshooting for a wide range of hardware and software systems, and supporting the stability and performance of our district's network and enterprise applications.

The ideal candidate will possess a strong foundation in IT support, a passion for problem-solving, and the ability to work collaboratively to ensure our students and staff have reliable access to the digital tools they need for success. This role serves as a key escalation point for our Level 1 support team and will tackle more complex challenges related to servers, network infrastructure, and district-wide systems.

The work is performed under the supervision of the Director of Technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as an escalation point for Level 1 support technicians, diagnosing and resolving hardware, software, operating system, and network connectivity issues for desktops, laptops (Windows, macOS, ChromeOS), mobile devices (iOS, Android), printers, peripherals, and classroom technology.
• Perform in-depth troubleshooting of application-specific problems, including educational software, administrative systems, and productivity suites.
• Analyze and resolve issues related to network access, user accounts, permissions, and security protocols.
• Install, configure, deploy, and maintain district-owned computers, mobile devices, and related peripherals according to established standards and imaging processes.
• Manage and administer client-side aspects of enterprise systems, including endpoint management tools (e.g., SCCM, Jamf, Google Admin Console), antivirus software, and software deployment solutions.
• Assist with the maintenance and support of district servers, network infrastructure (LAN/WAN, Wi-Fi), and related systems as directed.
• Provide technical support and guidance to faculty, staff, and students, both remotely and on-site, ensuring timely and effective resolution of technical issues.
• Accurately document all support activities, including problem descriptions, troubleshooting steps, and resolutions, within the district's IT ticketing system.
• Contribute to the creation and maintenance of technical documentation, knowledge base articles, and user guides.
• Assist in maintaining an accurate inventory of IT assets, including hardware, software licenses, and peripherals.
• Participate in IT projects, including technology rollouts, system upgrades, and migrations.
• Collaborate with other IT team members, vendors, and school staff to implement and support technology initiatives.
• Monitor system performance and identify recurring issues, recommending preventative measures or long-term solutions.
• Adhere to district IT policies, procedures, and security best practices. Assist in ensuring the security and integrity of district data and IT systems. Report and respond to security incidents as directed.
• Stay current with emerging technologies, industry best practices, and relevant certifications. Communicate technical information effectively to both technical and non-technical audiences. Maintain a professional and customer-service-oriented demeanor. Perform other duties as assigned by the Director of Technology.

Experience:

3+ years of technical support experience preferred. Experience with the selection, installation, configuration, management, and operation of technology infrastructure preferred. School District experience preferred.

Specific

Skills:

Demonstrated technology skills Knowledge of computer operating systems Knowledge of software data integration Demonstrated interpersonal skills Ability to work as a member of a team Must be courteous and able to deal effectively with people Must be positive, cooperative and congenial Ability to work in an environment with frequent interruptions Ability to understand and facilitate the needs of various personality types Strong organizational and professional skills Ability to complete multiple tasks with minimal supervision Ability to read, write, and do simple computation Ability to work independently and make work-related decisions Ability to communicate effectively both orally and in writing Ability to speak and present in front of a group of District employees

This is an Administrative Support position. Spring-Ford Area School District offers a comprehensive benefits package including medical, dental, vision and prescription insurance, as well as paid time off, paid holidays, and a tuition reimbursement program. This position is part of the Public School Employees Retirement System (PSERS). Spring-Ford Area School District is an Equal Opportunity Employer.