CRM Business Analyst: Elevate Member Experience
Job in
Chalfont, Bucks County, Pennsylvania, 18914, USA
Listed on 2026-07-13
Listing for:
Merck Sharp & Dohme Fcu
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Business Analyst, CRM System, Business Systems & Technology Analysis, Data Analyst -
Business
CRM System, Business Systems & Technology Analysis, Data Analyst
Job Description & How to Apply Below
The Business Analyst role at Merck Sharp & Dohme Fcu supports the Credit Union's CRM platform Creatio, assisting with user support, documentation, configuration requests, and enhancement intake. The analyst partners with business stakeholders to gather operational needs and help develop solutions that meet member experience requirements and regulatory expectations.
Working under the Project Manager and in partnership with Information Systems, the analyst coordinates requests between business
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