Assist Application Support

Join Us On A Journey Of Endless Possibilities

At Strada, possibility isn't just a promise – it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you'll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling work forces to perform at their best.

The Role

This role will be responsible for processing, analyzing, researching, validating, and supporting tasks related to the Strada Assist ticketing tool for the client's employees, in accordance with the client's service level agreements (SLAs). It also includes the support needed for the modules of Strada Portal and Strada Core.

Key Responsibilities

• Technical Support:
  Provide in-house technical support for Strada Assist, Strada Portal, Strada Core or any other application under the team scope. Analyze, prioritize, and resolve faults to completion. Resolve tickets in accordance with SLAs and escalation procedures.
• Issue Resolution:
  Diagnose and resolve software application issues following established procedures and methodologies.
• Problem Analysis:
  Understand and analyze problems, proposing resolution paths.
• Documentation:
  Ensure accurate and up-to-date documentation is maintained.
• Continuous Learning:
  Stay informed about the latest technology trends beyond internal training.

Business-Related Skills

• Infrastructure Administration:
  Strong skills in integrating networking, systems, and monitoring solutions, along with general IT maintenance skills.
• Technical Support:
  Proven ability to support software and application technical problems.
• Experience with Windows.
• Experience with SQL.

Personal Skills

• Communication:
  Excellent verbal and written communication skills in English.
• Quality and Deadlines:
  High accuracy in terms of quality and adherence to deadlines.
• Organization:
  Ability to organize work and prioritize tasks to meet deadlines with minimal supervision.
• Autonomy:
  Ability to work independently while maintaining a strong commitment to the team and customer.
• Analytical
  
  Skills:
  
  Strong analytical, problem-solving, and organizational skills.
• Proactivity:
  Be proactive, dynamic, and flexible.

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

Our Commitment To Diversity And Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Authorization To Work In The Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.