Deskside Support Engineer

We are seeking a skilled and experienced Deskside Support Engineer to join our dynamic team. This role is crucial in providing top-notch technical support and ensuring seamless IT operations. The ideal candidate will have excellent problem-solving skills and a strong customer service orientation.

• 4-6 years of experience in desktop support, specifically L2/L3 level.
• Excellent analytical and troubleshooting skills.
• Proficient in desktop operating systems and troubleshooting issues.
• Strong communication skills and a professional presence.
• Experience with client-side mail systems (MS Outlook), MS Office, and other industry-standard applications.
• Experience in managing VIP clients.
• Printer support and troubleshooting expertise.
• Applicants must be able to work directly for Artech on W2.

• Experience with Service Now IT Service Management.
• Experience in device validation and inventory management.
• Good customer/vendor handling skills.

• Perform basic troubleshooting and repair of IT equipment failures.
• Power on/power off devices, reset remote management connection IDs and passwords.
• Reseat cables and perform general troubleshooting.
• Provide feedback on console displays, such as stop errors or blue screens.
• Identify and report audible errors and system failures.
• Collaborate effectively with other team members.

• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunities for professional development and career advancement.
• A supportive and inclusive company culture.

For immediate consideration please click APPLY to begin the screening process with Alex.