Epicor Support Specialist
Job in
Upper Darby, Delaware County, Pennsylvania, 19082, USA
Listed on 2026-07-21
Listing for:
The Planet Group
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Epicor Technical Specialist
We’re partnering with a rapidly growing organization seeking a driven Epicor Technical Specialist who wants more than just a helpdesk role. This is a unique opportunity to start hands-on with IT support while quickly evolving into a key ERP expert within the business.
Responsibilities- Provide day-to-day technical support across hardware, software, ERP, and user accounts
- Manage and resolve helpdesk tickets with speed and professionalism
- Install, configure, and troubleshoot systems and applications
- Support onboarding/offboarding processes, including account setup and permissions
- Document issues, resolutions, and processes clearly
- Escalate complex issues when needed
- Troubleshoot and resolve complex Epicor ERP issues across modules
- Support dashboards, BAQs, BPMs, and reporting needs
- Partner with internal stakeholders to understand and improve business processes
- Train end users and enhance ERP adoption across the organization
- Assist with system upgrades, testing, and implementations
- Maintain documentation for workflows, processes, and support procedures
- Collaborate with vendors and developers on enhancements and fixes
- Provide day-to-day technical support across hardware, software, ERP, and user accounts
- Manage and resolve helpdesk tickets with speed and professionalism
- Install, configure, and troubleshoot systems and applications
- Support onboarding/offboarding processes, including account setup and permissions
- Document issues, resolutions, and processes clearly
- Escalate complex issues when needed
Epicor ERP Specialization (Growth Path)
- Troubleshoot and resolve complex Epicor ERP issues across modules
- Support dashboards, BAQs, BPMs, and reporting needs
- Partner with internal stakeholders to understand and improve business processes
- Train end users and enhance ERP adoption across the organization
- Assist with system upgrades, testing, and implementations
- Maintain documentation for workflows, processes, and support procedures
- Collaborate with vendors and developers on enhancements and fixes
- Serve as a backup IT support resource when needed
- Identify opportunities to improve system performance and user experience
- Contribute to IT initiatives and continuous improvement efforts
- Deliver a high level of customer service and communication
Core Qualifications
- 1–3 years of experience in IT support or helpdesk environments
- 2+ years of hands-on Epicor ERP experience
- Strong Microsoft Excel skills
- Experience with Windows OS, Microsoft 365, and business applications
- Understanding of core business processes (finance, operations, inventory, etc.)
- Experience working with ticketing systems and documentation
- Experience in a manufacturing environment
- Exposure to SQL, C#, or Crystal Reports
- ERP customization, reporting, or workflow experience
Budget: $75,000-$95,000 annually
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×