Desktop Support Technician Coraopolis, PA

Desktop Support Technician

We are looking for a Desktop Support Technician to provide hands-on technical support for end users in Moon Township, Pennsylvania. This long-term contract opportunity is ideal for someone with strong desktop support experience who can maintain reliable device performance, resolve user issues efficiently, and contribute to a stable IT environment. The role focuses on supporting Windows-based systems, workplace productivity tools, device deployment activities, and core infrastructure needs in a manufacturing setting.

Responsibilities:

• Deliver on-site technical assistance for employees using Windows-based workstations, laptops, and mobile devices.
• Prepare, image, configure, and deploy end-user equipment while ensuring devices are ready for business use.
• Troubleshoot issues related to Microsoft 365 applications, collaboration platforms, wireless connectivity, and peripheral hardware.
• Coordinate hardware refresh efforts, move user data to replacement devices, and assist with software installation and update activities.
• Maintain accurate records for company technology assets and support day-to-day device lifecycle management.
• Investigate basic network and infrastructure problems and provide support for IT operations within data center environments as needed.
• Follow established service management practices for incidents, changes, and recurring technical issues.
• Produce and update technical reference materials such as standard operating procedures, support guides, and knowledge base content.