765046 : ServiceNow Developer __ Dauphin, PA __ Contract

Service Now Developer

Role:
Service Now Developer

Location:

Dauphin, PA 17018 – Hybrid (2x Onsite per week) 12 Months Contract- W2/C2C

Service Now Developer is responsible for collaborating with commonwealth personnel with the ITSM bureau, across the Office of Administration bureaus, System Specialists, SMEs, and Suppliers. The Product Specialist will work closely with Process Owner, Business Analysts, Service Now Administrators, and other Service Now Developers within ETSO. Certification by Service Now as a Service Now Certified Developer is preferred but not a mandatory requirement.

Position Duties and Tasks:

• Design, develop, and implement Service Now applications and integrations.
• Customize core ITSM applications such as Incident, Problem, Change, Request, and CMDB.
• Develop and maintain custom applications/modules using Service Now Studio.
• Create workflows, business rules, client scripts, UI policies/actions, and automated tasks.
• Integrate Service Now with third-party tools via REST/SOAP APIs and MID Server.
• Collaborate with Business Analysts and stakeholders to gather and clarify requirements.
• Develop reports, dashboards, and performance analytics widgets.
• Perform code reviews, unit testing, and maintain code quality and security.
• Maintain documentation on configurations, customizations, and system architecture.
• Documents all work for future reference.
• Able to work in a team environment.
• Able to communicate effectively orally and in writing.
• Participate in Agile/Scrum development cycles and sprints.

Required Skills:

• Bachelor’s degree in computer science, Information Systems, or related field.
• 5+ years of hands-on Service Now development experience.
• Strong knowledge of JavaScript, Glide API, and Service Now scripting best practices.
• Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2
  
  Pay).
• Familiarity with Agile/Scrum methodologies.
• Service Now Certified System Administrator (CSA) is required.
• Service Now Certified Application Developer (CAD).

Desired

Skills:

• Service Now Certified Implementation Specialist (CIS- ITSM, HRSD, Discovery).
• Experience with Automated Test Framework (ATF).
• Exposure to Service Now App Engine and Flow Designer.
• Understanding of CMDB and Discovery.
• Knowledge of Employee Service Portal and custom widget development

REQUIRED IT SKILLS-MATRIX

Skills
- Required / Desired
- Required Experience – In Years
- Candidates’ Experience – In Years

Hands-on Service Now development experience
- Required - 5 Years

Bachelor’s degree in computer science, Information Systems, or related field.

- Required

Strong knowledge of JavaScript, Glide API, and Service Now scripting best practices.

- Required - 5 Years

Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2

Pay).

- Required - 5 Years

Familiarity with Agile/Scrum methodologies.

- Required - 5 Years

Service Now Certified System Administrator (CSA) - Required

Service Now Certified Application Developer (CAD) - Required

Service Now Certified Implementation Specialist (CIS- ITSM, HRSD, Discovery) - Desired

Experience with Automated Test Framework (ATF) - Desired - 3 Years

Exposure to Service Now App Engine and Flow Designer.

- Desired - 5 Years

Understanding of CMDB and Discovery.

- Desired - 3 Years

Knowledge of Employee Service Portal and custom widget development
- Desired