Director, Data & AI Product Discovery & Design

Director Of Data & Ai Product Discovery & Design

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

• Leads user discovery activities—including interviews, contextual studies, surveys, validation experiments, and other methods—to deeply understand user needs and pain points.
• Drives rapid prototyping standards and learning cycles, in partnership with the Data & Ai Tech Lead, to accelerate product iteration and validation.
• Partners with Product Managers and Tech Leads to frame problems, personas, journeys, opportunity spaces, and assess feasibility.
• Ensures usability of Data & Ai products to meet targeted business outcomes.
• Facilitates design thinking sessions and co-creation workshops.
• Ensures insights directly inform product strategy and roadmaps.
• Coaches and develops discovery designers.
• Aligns research and design work with technical feasibility and compliance, including early data readiness assessments, privacy requirements, and a strong understanding of technical capabilities required to deliver desired functionality.
• Drives adoption of modern discovery frameworks and dual-track discovery/delivery.
• Specifies early telemetry/observability requirements.
• Designs and optimizes product workflows, ensuring seamless integration of discovery, prototyping, and delivery activities.
• Partners with commercialization to craft value narratives, proof points, and readiness plans for Ai capabilities.
• Owns discovery tooling and vendor strategy (prompt testing, labeling, synthetic data) and manages TCO.
• Performs related duties as assigned.

• 10+ years in product design, UX research, service design, or similar roles.
• Bachelor's degree or equivalent combination of relevant education and experience required.
• Experience leading design or discovery teams.
• Experience with tools such as ADO, Jira, React, Confluence, and other agile project management and collaboration tools is highly desirable.
• Strong qualitative research and prototyping skills.
• Expertise in journey mapping, problem framing, and experience modeling.
• Strong cross-functional collaboration and communication abilities.
• Demonstrated ability to lead across enterprise functions.
• Knowledge of the Product Operating Model, bias for action, and a passion to build products customers love that work for the business.