Student Technology Support & Engagement Specialist

Location: Library

Posting Details Dickinson College is a premier four-year residential liberal arts institution chartered in 1783 and widely recognized as a leader in global and sustainability education. Dickinson College is located in Carlisle, named a “most livable city” by Forbes and is minutes from the state capital of Harrisburg. The campus is connected to a vibrant downtown that offers eclectic dining, shopping and entertainment options.

Within a two-hour drive are Philadelphia, Baltimore and Washington, D.C.;
New York City is three hours away.

Dickinson College offers full-time employees a broad range of benefits, including a comprehensive medical insurance plan, life insurance, flexible spending accounts, generous time off, parental leave, homebuyer assistance, and tuition benefits for eligible employees and dependent children under the age of 24. Upon eligibility, the College contributes 8% of an employee’s base salary to a retirement account with an additional .5% matching contribution;

all money paid by the college into the employee’s retirement plan is immediately and fully vested in the employee.

Below you will find the details for the position, including any supplementary documentation and questions you should review before applying for the opening.

To apply for the position, please click the "Apply" for this job link button above.

Position Department User Services
- Computing Specialists

Job Summary /Basic Function The Student Technology Support & Engagement Specialist ensures effective IT support at Dickinson College by managing the student technical staff at the Help Desk, coordinating support for student-owned technology and maintaining the campus loaner laptop program. This position also creates technical documentation, maintains the User Services Knowledge Base and collaborates with User Services and Academic Technology liaisons.

Lastly, this position serves as backup for the Help Desk when needed and communicates IT resources and services to campus.

The Student Technology Support & Engagement Specialist ensures effective IT support at Dickinson College. They manage recruitment, training, scheduling, and supervision of student technical staff at the Help Desk and the Res Net Services Annex student computer support location. They coordinate support for student-owned technology and the campus loaner laptop program in conjunction with student-facing support. This position also creates technical documentation for campus-supported technologies and maintains the User Services Knowledge Base, ensuring the documentation is posted and updated as required.

In the application of that technical knowledge, the position collaborates with User Services and Academic Technology liaisons on IT training for faculty, students, and staff as needed, including developing training materials, conducting workshops, and providing one-on-one support. The position serves as backup for the Help Desk when needed and communicates IT resources and services to the campus. Position requires strong communication, technical troubleshooting, and organizational skills.

Position works independently and collaboratively within a dynamic support environment.

Essential Functions This position is responsible for recruiting, hiring, training, scheduling, and supervising the User Services student technical team to ensure they are effectively integrated into departmental operations. The role oversees the daily functions of the Student Help Desk, Res Net Services Annex, and the Hardware Support Assistant positions, ensuring consistent and high-quality service delivery. Providing regular performance feedback, coaching, and mentorship to student employees is a key responsibility, supporting their development and success.

Additionally, the position maintains and updates the student staff handbook, operational policies, and support workflows to reflect evolving procedures and uphold institutional standards.

The position is responsible for maintaining and expanding User Services’ internal and public-facing Knowledge Base of technical documentation. This includes writing and editing clear, accurate how-to guides and collaborating with both…