End User Support Analyst

End User Support Analyst

Gentex Corporation Simpson, Pennsylvania, United States

Description:

PURPOSE:

We are seeking an End User Support Analyst to support and administer our modern endpoint environment, with a focus on Microsoft Intune, Microsoft 365, and endpoint security. This role is responsible for managing device compliance, application deployment, Windows Autopilot, and Tier 2/3 user support across Windows, macOS, iOS, and Android platforms.

• Administer Microsoft Intune for endpoint management across multiple platforms
• Manage compliance policies, configuration profiles, security baselines, and app deployments
• Support Windows Autopilot, Windows Update for Business, and endpoint patching
• Troubleshoot device enrollment, sync, policy, and application issues
• Administer Microsoft Entra , Microsoft 365, and Conditional Access
• Support Microsoft Defender for Endpoint and Endpoint security initiatives
• Develop Power Shell scripts to automate endpoint administration tasks
• Provide Tier 2/3 support for desktops, laptops, mobile devices, and Microsoft 365
• Create technical documentation and support IT projects, migrations, and upgrades

• Administer and support Microsoft Intune, Microsoft 365, Microsoft Entra , and endpoint security tools across Windows, macOS, iOS, and Android devices
• Manage device provisioning, application deployment, compliance policies, configuration profiles, patching, and security settings
• Provide advanced Tier 2/3 technical support for hardware, software, mobile devices, and Microsoft 365 services
• Troubleshoot and resolve device, access, policy, application, and endpoint management issues
  
  Support Windows Autopilot, Windows Update for Business, Microsoft Defender for Endpoint, and related security initiatives
• Develop and maintain Power Shell scripts, technical documentation, and knowledge base materials
• Participate in system upgrades, device rollouts, migrations, and continuous improvement efforts
• Collaborate with IT and security teams to ensure endpoint management aligns with organizational policies and compliance requirements

• Bachelor’s degree in IT, Computer Science, or equivalent experience
• Microsoft Certified:
  Endpoint Administrator Associate

• 3+ years of IT support or systems administration experience
• 2+ years of Microsoft Intune administration experience
• Experience with SCCM/MECM co-management
• Experience with Microsoft Defender XDR
• Familiarity with Apple Business Manager, Android Enterprise, CIS, NIST, or CMMC

To perform the job successfully, an individual should demonstrate the following competencies:

• Strong knowledge of Microsoft Intune, Microsoft 365, Microsoft Entra , Windows 10/11, Windows Autopilot, Active Directory, Group Policy, and endpoint security tools such as Microsoft Defender for Endpoint
• Skilled in administering endpoint management solutions, deploying applications, and managing compliance and configuration policies
• Skilled in troubleshooting device, application, access, and user support issues across desktop, laptop, mobile, and cloud environments
• Proficient in Power Shell scripting to automate endpoint administration and operational tasks
• Ability to provide advanced Tier 2/3 support in a timely, professional, and customer-focused manner
• Ability to analyze complex technical issues, identify root causes, and implement effective solutions
• Ability to manage multiple priorities, maintain accurate documentation, and support system upgrades, device rollouts, and security initiatives
• Strong written and verbal communication skills, with the ability to work effectively with technical and non-technical users

Employees are occasionally required to stand; walk; sit; manual dexterity to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee may lift and/or move up to 50 lbs. Specific vision abilities required by the job may include close vision, distance vision, color vision,…