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Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer
Job in
Blue Ridge Summit, Franklin County, Pennsylvania, 17214, USA
Listed on 2026-09-12
Listing for:
S2i2, Inc
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Cybersecurity
Job Description & How to Apply Below
S2I2 is currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS)
Watch Officer in support of 24/7/365 operations.
Schedule:
Sunday - Tuesday 7am - 7 pm and every other Wednesday. This position is considered to be mission essential and candidates are expected to report to work site even during closures.
Position Overview:- Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base.
- Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and elevate when necessary within Service Level Agreements.
- Must be detail oriented and document all worked performed via appropriate ticketing/tracking system
- Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved.
- Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken resolve incident(s), and root cause of incident(s).
- Must be proficient with Microsoft Office Suite
- Perform Administrator functions, including creation, modification, and deletion of accounts across various systems.
- Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives.
Required skills:
- Must have an active Top Secret clearance
- Must have an active DoD 8140 IAT Level II Certification or better
- Minimum 3 Years' experience in Tier III Support operations
- Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools
- Hands on e xperience with Server Administrations including virtualization
- Commitment to adapting and adhering to best practices
- Attention to detail and professionalism
- Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS,ECGS,ITS, and MCS
- Hands-on e xperience with VMWare, SCOM, Aternity, Remedy, Prism and Splunk
- Active DoD 8140 IAT Level III certification
- Bachelor's degree in Computer Science or related IT or technical field
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