Director, EHR – Patient , Community Engagement Team

• Provide strategic leadership and oversight for the design, development, implementation, and lifecycle management of enterprise EHR and clinical applications
• Align application strategy with organizational goals to optimize clinical workflows, provider experience, and patient outcomes
• Partner with senior clinical and operational leaders to define requirements, prioritize initiatives, and drive technology adoption
• Govern application configuration, optimization, and integration for scalability and interoperability
• Lead teams through application planning, testing, deployment, and continuous improvement
• Manage vendor relationships, budgets, and performance metrics
• Manage adherence to the Guiding Principles of the Epic EMR implementation
• Develop project business cases and RFP/RFI requests
• Define requirements, deliverables, objectives, resources, and project schedules
• Ensure scope, change, communications, and risk-management processes are followed
• Identify and mitigate tasks, conflict, and communication issues
• Escalate issues and risks to executive leadership
• Manage Epic and related projects through successful completion in a matrix project-management organization
• Ensure outcomes and deliverables meet organizational goals, objectives, and quality standards
• Advocate for and facilitate operational change and transformation associated with Epic EMR and other application technology projects
• Support staff growth and development, including managers
• Champion innovation, operational efficiency, collaboration, and accountability across multidisciplinary teams

• High School Diploma/GED
• 7 years implementation and support experience
• Progressive experience in Information Services, or a combination of Information Services and direct healthcare experience
• Medium to large-scale implementation/upgrades experience
• Project resource and budget management
• Large Hospital/IDN Information Technology experience and/or healthcare operations experience
• Program/large project management
• Implementation/upgrade facilitation
• Integrated systems architecture planning, development, and implementation
• Technical collaboration, including interfaces, hardware, and reporting
• Team leadership
• Coaching and mentoring
• Triaging on-call/disaster recovery/business continuity
• Strong oral and written communication skills
• Preferred:
  Bachelor’s or Master’s degree in Computer Science or Healthcare
• Preferred: 10 years progressive experience in Information Services, or a combination of Information Services and direct healthcare experience
• Preferred:
  Implementation and support experience
• Preferred: EPIC Certification or PMP certification

Demonstrates expertise in leading the design, development, and implementation of enterprise EHR and clinical applications, with a focus on optimizing clinical workflows and enhancing provider and patient experiences. Proven ability to manage large-scale projects, vendor relationships, and cross-functional teams while ensuring adherence to organizational goals and quality standards.

• Enterprise EHR Implementation
• Project Management
• Team Leadership
• Epic Certification
• Budget Management

• Implementation Experience
• Integrated Systems Architecture
• Technical Collaboration
• Project Resource Management
• Change Management

• Strong Communication Skills
• Coaching and Mentoring
• Conflict Resolution

• EPIC Certification
• PMP Certification

• Information Services
• Healthcare Operations
• Large Hospital/IDN Experience
• Clinical Workflows
• Operational Change

• Epic EMR
• Healthcare Applications