Information Technology Generalist - SCI Mahanoy

Information Technology Generalist 1

As an Information Technology Generalist 1 with the Department of Corrections (DOC), you play an important role in keeping essential technology operating smoothly throughout the State Correctional Institution (SCI)  bring solid technical knowledge that helps staff overcome challenges, maintain reliable systems, and ensure that daily operations run without interruption. Your expertise meets complex technology demands with confidence and precision. This position gives you the opportunity to make a strong impact through hands-on, high-value work across a wide range of technology needs.

This position provides technical support for the computer systems, network equipment, and user applications at the State Correctional Institution  role helps ensure that technology functions properly and supports daily operations across the facility. As an Information Technology Generalist 1, you will perform the following duties:

• Technical Support: Assist users by diagnosing issues and resolving hardware and software problems
• System Configuration: Set up PCs, install software, and configure systems to meet departmental requirements
• Network Maintenance: Troubleshoot connectivity issues and support the functionality of the local area network (LAN)
• Inventory Management: Maintain accurate equipment records and complete facility-wide inventories
• User Training: Train staff on hardware, software, and system updates to support effective use
• Security Oversight: Implement network security measures and manage user accounts to protect network resources

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• Successful completion of basic training in Elizabethtown, PA is required.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application…