R Backup & Cloud Infrastructure Engineer Razor Technology Conshohocken

The Solutions Engineer – Cloud Operations is part of a team responsible for the deployment, management, monitoring, and support of Razor's private cloud infrastructure and managed services offerings. This role encompasses a broad range of cloud operations functions — from virtualization and server administration with a. primary responsibility around customer backup solutions.

The position involves working directly with customers to implement, maintain, and troubleshoot their environments hosted on Razor's private cloud platform. The Solutions Engineer plays a key role in onboarding new customers, performing infrastructure upgrades, proactive monitoring, and executing remediation efforts when issues arise. A strong emphasis is placed on backup and disaster recovery, including annual DR testing, recovery validation, and real-world recovery execution.

This role requires a well-rounded technical background spanning Windows Server administration, hypervisor platforms, basic networking, and scripting. Familiarity with backup and DR solutions — particularly Veeam, Zerto, and Druva — is central to the role, and experience with Linux environments is considered a valuable asset.

• Backup Solution Implementation & Configuration
  • Deploy and configure Razor Cloud backup and disaster recovery solutions powered by Veeam for on-premises, cloud-hosted, and Microsoft 365 environments.
  • Work with customers to design backup schedules, retention policies, and disaster recovery plans that align with business requirements.
  • Integrate backup solutions with cloud storage platforms and, when applicable, on-premises storage hardware.
• Private Cloud Infrastructure & Virtualization
  • Support in the deployment, configuration, and management virtual machines and workloads on Razor's private cloud infrastructure, leveraging the Nutanix hypervisor platform.
  • Perform routine administration of Windows Server environments, including provisioning, patching, and performance optimization. Linux administration experience is a plus.
  • Support the lifecycle management of hypervisor hosts and clusters, including upgrades, capacity planning, and health monitoring.
• Monitoring & Maintenance
  • Monitor backup job performance, storage utilization, and system health through Razor's management platforms.
  • Proactively identify and resolve backup failures, performance issues, or capacity constraints before they impact recovery objectives.
  • Apply updates, patches, and version upgrades to Veeam and related systems to maintain a secure and supported environment.
• Recovery & Remediation Support
  • Respond to customer incidents requiring data restoration, disaster recovery failover, or environment rebuilds.
  • Coordinate and execute recovery activities to meet agreed recovery time objectives (RTO) and recovery point objectives (RPO).
  • Document recovery efforts and provide post-incident reports with recommendations for improved resilience.
• Testing & Validation
  • Lead or participate in annual disaster recovery and failover testing for customers, documenting results and identifying improvement opportunities.
  • Validate recovery processes to ensure compliance with contractual obligations and industry best practices.
  • Serve as a tier-3 escalation resource for backup-related customer issues.
• Provide technical guidance and knowledge