PT Technician, Computer Center
Listed on 2026-09-06
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IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Location: Tannersville
PT Technician, Computer Support Center
This position is to provide technical support for all NCC Campuses but primarily be based out of our Pocono Campus with responsibilities including but not limited to desktop, network, AV, and support center services.
(1) Primary technology support services for Fowler and Main Campus by monitoring phones, emails, and providing onsite support at Pocono campus.
(2) Advanced troubleshooting/support escalation/tier 2 service
(3) Work with Desktop, Network, and other Support staff to develop, coordinate, and install desktop, printer, and AV equipment
(4) Provide basic technical support for events across all campuses as needed
(5) Ensure technology work orders are tracked, assigned, and addressed promptly
(6) Perform other duties and projects as assigned.
The position reports to the Help Desk Manager.
Performance in this position is considered to be satisfactory when: (1) mutually agreed upon objectives have been obtained within a specified time frame, (2) responsibilities of the position have been carried out at a level consistent with performance objectives, (3) effective and cooperative relationships exist with the other members of the information technology services staff, as well as other members of the administrative team, faculty and other members of the College community.
Qualifications:
(1)
Education:
Bachelor's degree in Business Administration preferred, Computer Science, or Instructional Technology and two years experience; or Associate's degree and three years experience; or relevant, substantial related experience (2) Skills, Knowledge, Abilities: (a) Knowledge and experience with audiovisual, video-conferencing, and instructional technology systems (b) Experience with instructional technology systems and services in a higher education environment; (c) Experience with maintaining account management systems and services (d) Experience with developing, testing, deploying and testing desktop images (e) Excellent customer service and communication skills (f) Experience with implementing and troubleshooting network and print management systems (g) Experience with Mac and Windows in an advanced troubleshooting environment strongly preferred
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