Information Technology Manager

Information Technology Manager University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Information Technology Manager

Information Technology Manager

Reporting to the Associate AD/Director of Financial and IT Operations, this position serves as Information Technology Manager for the Division of Recreation and Intercollegiate Athletics (DRIA). The IT Manager will supervise one or more IT Support Specialists in providing excellent technical support for desktop/mobile hardware and software to all DRIA coaches and staff, ensuring all incoming IT and AV issues and customer service requests are met.

This position will plan and lead DRIA hardwarelifecycle and long-term IT / AV infrastructure strategy and development. They will also partner with the University's centralIT organization (ISC) in addressing the division's technology andAV needs, maintaining awareness of and participating in campus IT governance and advisory groups. Responsibilities include planning and providing a secure and robust desktop/mobile environment in alignment with University policies and standards, supportingcapital projects and events in DRIA facilities, and supportingspecialized technology applications and related AV systems.

Otherkey tasks include providing day-to-day technical support to DRIAcoaches and staff directly; regular communications within the division regarding IT and AV services and expectations; developing and maintaining DRIA IT policies, processes, and best practices;managing vendor relationships; and keeping up to date on ISC'scurrent resources and innovations. Duties may be required outsideof business hours to respond to priority issues and events.

• Provide day-to-day technical support to DRIA coaches and staffdirectly.
• Supervise one or more IT Support Specialists in providing excellent technical support for desktop/mobile hardware and software to all DRIA coaches and staff, ensuring all incoming ITand AV issues and customer service requests are met.
• Maintain and manage production hardware and software for theDRIA hardware life-cycle.
• Lead DRIA's partnership with the University's central IT organization (ISC) in addressing the division's technology needs.
• Engage the end user population and build partnerships with key stakeholders in order to understand IT / AV needs and inform strategic planning. Issue regular communications within the Division regarding IT and AV services and expectations; develop and maintain DRIA IT policies, processes, and best practices; manage vendor relationships; and keep up to date on ISC's currentresources and innovations.
• Create and maintain IT / AV documentation for all athleticfacilities, including SOPs and system manuals. This includespreventative maintenance for venue AV and game operations systemsin DRIA facilities prior to the beginning of each season. Provide support for IT / AV investment in capital projects.
• Oversee long-term IT / AV infrastructure strategy and development in DRIA facilities including troubleshooting, repairs,and long-term planning for DRIA's connection to the University'sfiber network / infrastructure.
• Provide onsite IT / AV support for men's and women's basketballgames, football games, The Penn Relays, and select external events;on-call for all other events / venues.
• Other duties and responsibilities as assigned.

• Bachelor of Science and 3 to 5 years of experience or equivalent combination of education and experience is required.
• Demonstrated customer-focus and excellent interpersonal skills with the ability to address and prioritize customer needs within abusy and complex…