SAP & ServiceNow AI Automation Intern

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery.

Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

The SAP & Service Now AI Automation Intern position is a project-based internship where the intern will “own” specific deliverables. The project is aimed at transforming our IT support operations by integrating cutting-edge artificial intelligence and chatbot features into the SAP support process. Operating at the intersection of SAP, Service Now, Compucom, and Veolia.chat you will analyzehelpdesk data, optimize conversational chatbot workflows, and build high-impact self-service options and put structure to the process for continuous improvement.

Your primary mission is to leverage AI tools to deflect repetitive or how-to tickets,empowering users and improving overall support efficiency.

What your day might look like:

• Explore the Ecosystem:
  Under the guidance of experienced mentors, you'll explore Veolia Water Tech’s Service Now and Veolia Chat environments, identifying exciting ways to improve our digital workspace.
• Learn SAP Foundations:
  Receive structured SAP training to understand the core business processes that power a global company.
• Directly Impact Efficiency:
  Take ownership of analyzing support trends. You'll identify recurring pain points and design solutions that save time for thousands of employees.
• Collaborate with Experts:
  You won't be on your own—you'll be mentored by SAP functional experts and contractors as you curate knowledge articles for our AI tools.
• Own Your Project:
  Design and execute a structured project plan to launchand automate self-service support, seeing your work move from concept toreal-world application.

Key Responsibilities:

In this role, your responsibilities will include (but are not limited to)

• Chatbot Configuration:
  Design, test, and deploy conversational workflows within Service Now or Compucom portal to help resolve routine SAP inquiries automatically.
• Ticket Data Analysis:
  Review historical Service Now logs to uncover frequent SAP technical issues, user bottlenecks, and root causes. Suggest knowledge articles to be created across all modules and facilitate editing / review by SAPteam members.
• AI Tool Integration:
  Assist in linking SAP data streams with
  
  Service
  
  Now/Compucome AI capabilities to automate ticket categorization,routing, and smart response drafting.
• Self-Service Knowledge Building:
  Author where possible clear, structured,and user-friendly knowledge articles within Service Now to fuel chatbotresponses.
• Metrics Tracking &Reporting:
  Audit existing Service Now dashboards and recommend enhancements to track ticket deflection rates, chatbot accuracy,and user satisfaction trends.

Skills You Will Develop & What We Look For:

• Education:
  
  Currently pursuing a degree in Information Systems, Computer Science, Data Analytics, or a related technology field.
• AI & Technical Aptitude:
  Strong interest or hands-on experience with AI tools,prompt engineering, machine learning basics, or data analysis.
• Communication
  
  Skills:
  
  Excellent analytical problem-solving skills with the ability to translate complex technical steps into simple user guides.
• Soft Skills:
  
  Hig…