ServiceMax Application Support Engineer

We are:

The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000
* people across 24 countries, ATCs will provide ourclientsseamless access to industry insights and innovative technology solutions. The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging

Innovation, Intelligence, Industry insights, newITandnew technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedentedchallengesand they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.

Forour clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and techexpertisefrom around the world.

For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.

We are seeking a new talent to join our Center of Excellence where you will have the opportunity to collaborate with our team of 350 global resources. We have partnered on this initiative with a client specializing in the development and manufacturing of medical devices and technologies aimed at improving patient outcomes worldwide for over 8 years and we keep growing.

• Configure and maintain Service Max solutions to support field service operations.
• Build and manage SFM processes, SFM Wizards, and Service Max Go App.
• Work on Apex, Triggers, and Lightning Web Components (LWC) for enhancements and fixes.
• Manage Code Snippets to support business logic.
• Own production support, debug, troubleshoot, and resolve platform issues promptly to minimize business impact.
• Collaborate with stakeholders on deployments, testing, and post-release stability.

• Minimum of 2 yeas of hands-on experience with SFM, SFM Wizards, Service Max Go App, and Code Snippets including strong debugging and troubleshooting skills in Apex, Triggers, LWC & SFMs
• Minimum 5 years of experience in Anypoint Platform Mule Soft Development (Hands-On)
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

• Proven ability to handle production incidents calmly and efficiently under pressure
• Sharp analytical skills with a strong root cause analysis mindset Excellent communicator who works well with both technical and business teams
• Reliable and self-driven in fast-paced, high-stakes environments
• Certifications:
  
  Salesforce Certified Administrator Salesforce Certified Platform Developer I Good to Have Service Max Core Certified Administrator

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/06/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

California…